We are looking for proactive Service Desk Administrators to join our team.
In this tole you will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to date. Liaise with client, engineers and subcontractors to ensure we receive quotes in a good timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.
A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.
Key Responsibilities:
- Log, prepare and issue client quotations accurately, ensuring timely turnaround.
- Coordinate quotation requests with engineers and approved subcontractors, gathering all required information and costs.
- Monitor and follow up on outstanding quotations to ensure deadlines and client expectations are met.
- Raise purchase orders and maintain accurate records across internal systems and client portals.
- Handle incoming calls, emails and customer enquiries professionally, resolving queries or escalating where appropriate.
- Maintain accurate records of client communications, quotations and actions taken.
- Build positive client relationships by providing a responsive and professional service.
- Support the wider team in meeting service level agreements (SLAs) and delivering a high standard of service.
Hour of Work:
Monday - Friday, rotating shifts between 8am - 4:30pm, 9:30am - 6pm.
Essential Skills & Qualifications:
- Previous administration experience is highly desirable.
- Strong organisational skills and attention to detail.
- Confident and professional communication skills.
- Ability to prioritise and manage multiple tasks.
- Flexible, adaptable and able to work in a fast-paced environment.
- Positive, can-do attitude with a team-focused approach.
What We Offer:
- Enhanced Family-Friendly Benefits
- Fertility Treatment Leave
- Pension scheme with Scottish Widows
- Salary Sacrifice Car Scheme
- Death in Service Cover
- Employee Referral Scheme
- Employee & Family 360 Wellbeing Support
- Employee of the Month Recognition Scheme
- Career development and internal mobility across the Mecsia Group
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Service Desk Administrator employer: Cambridge Maintenance Services Limited
Cambridge Maintenance Services is an exceptional employer, offering a dynamic work environment in the heart of London. With over 34 years of experience, we prioritise employee growth through comprehensive training and development opportunities, alongside a competitive bonus scheme and generous holiday allowance. Our commitment to wellbeing and a supportive culture ensures that our team members thrive both professionally and personally, making us a top choice for those seeking meaningful employment in the building services sector.
Contact Details:
Cambridge Maintenance Services Limited Recruitment Team
