Service Desk Administrator in Cornwall

We are looking for proactive Service Desk Administrators to join our team. In this tole you will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to date. Liaise with client, engineers and subcontractors to ensure we receive quotes in a good timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks. Key Responsibilities: Log, prepare and issue client quotations accurately, ensuring timely turnaround. Coordinate quotation requests with engineers and approved subcontractors, gathering all required information and costs. Monitor and follow up on outstanding quotations to ensure deadlines and client expectations are met. Raise purchase orders and maintain accurate records across internal systems and client portals. Handle incoming calls, emails and customer enquiries professionally, resolving queries or escalating where appropriate. Maintain accurate records of client communications, quotations and actions taken. Build positive client relationships by providing a responsive and professional service. Support the wider team in meeting service level agreements (SLAs) and delivering a high standard of service. Hour of Work: Monday - Friday, rotating shifts between 8am - 4:30pm, 9:30am - 6pm. Essential Skills