At a Glance
- Tasks: Manage customer relationships and support onboarding for a fast-growing tech start-up.
- Company: Join Kinabase, a dynamic start-up focused on empowering businesses.
- Benefits: Enjoy competitive salary, health coverage, profit share, and holiday entitlement.
- Other info: Work in a vibrant team environment with opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer experiences and building strong partnerships.
- Qualifications: Strong communication skills and a proactive approach to customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
We're hiring an Account Manager to support our Head of Operations in managing and growing relationships with customers, partners and resellers. This is an exciting time to be joining Kinabase. As part of a fast-growing start-up, you'll have a genuine influence on how we build relationships and deliver value to our customers, helping push forward our mission to empower businesses to focus on what actually matters. This role is ideal for someone who enjoys being close to the action: you'll help run customer-facing operations, keep accounts moving smoothly and ensure customers and partners get a consistently excellent experience. You'll be joining a friendly, supportive and energetic UK-based team, trusted with real responsibility from day one. We're a lean and nimble company with a culture of moving fast and getting things done, so you'll need to be adaptable, think on your feet and help improve how we work, every day.
Why This Role Matters
As Kinabase grows, the quality of our relationships will define our reputation. In this role you'll help us:
- Build strong, long-term relationships with customers, partners and resellers
- Support onboarding, delivery and ongoing account needs so clients see value quickly
- Help keep the sales pipeline and account activity moving with clear, timely communication
- Strengthen our reseller/partnerships approach to reach more SMEs at scale
- Improve internal processes so service delivery becomes more efficient and consistent
What You’ll Be Doing
Account ownership and customer experience
- Help manage a portfolio of customers, keeping communication proactive, professional and clear
- Cultivate strong client relationships to drive high customer satisfaction
- Support customer onboarding and ongoing support processes, helping customers adopt Kinabase effectively
- Balance customer expectations with realistic software development timelines, escalating risks early and helping keep delivery on track
Partner and Reseller support
- Support the development of our reseller and partnerships strategy, helping us scale Kinabase through third parties
- Maintain relationships with current partners/resellers, ensuring they have the information, messaging and support needed to succeed
- Represent the company professionally in partner/customer interactions, including meetings and events where required
Sales pipeline support (in collaboration with Operations leadership)
- Support pipeline progression from lead identification through to deal progress/closure by keeping momentum and tracking next steps
- Help prepare and deliver engaging product demos that clearly communicate Kinabase’s value for different customer contexts
- Contribute to market research and feedback loops, capturing insights from customers/partners to inform product direction and positioning
Process, reporting and continuous improvement
- Identify, evaluate and implement process improvements that streamline workflows and increase productivity across Service Delivery
- Adopt and leverage AI tools to improve efficiency, automate repetitive tasks and enhance how we work
- Encourage feedback from customers and stakeholders, turning it into practical changes
- Help ensure customer‑facing operations are consistent and aligned across teams
Documentation and communications
- Write and maintain customer‑facing documentation, including onboarding guides, support articles and product resources
- Draft professional communications for customers and partners, ensuring clarity, consistency and tone
- Collaborate with marketing to refine messaging for new and existing customers, contributing content where needed
Cross‑team collaboration
- Work closely with the software development and support teams to ensure cohesive messaging and a joined‑up customer experience
- Communicate effectively with customers through written, virtual and in‑person channels
What We’re Looking For
- Strong relationship‑building skills with a focus on customer satisfaction and clear communication
- Confidence communicating complex ideas with clarity to varied audiences
- Strong written communication skills, with the ability to draft professional documentation, emails and customer‑facing content
- Organised, proactive approach, being comfortable juggling priorities in a fast‑moving environment
- Analytical mindset with the ability to interpret information and make data‑informed decisions
- Comfort working with CRM systems, spreadsheets and terminology to track accounts, opportunities and next steps
- Practical problem‑solver who enjoys trying new ideas, improving processes and getting stuck in
Nice to Have
- Experience supporting end‑to‑end sales cycles or account lifecycles in a software/digital transformation context
- Understanding of business processes and business software, being able to connect product value to real operational needs
- Experience adopting AI tools (e.g. ChatGPT, Claude, Copilot) to improve personal productivity or team workflows
- Experience writing documentation, help articles or customer communications
- Experience supporting partnerships/resellers, or interest in learning how to build scalable partner motions
- Familiarity with quality/process environments and standards such as ISO 9001 / ISO 27001
Qualifications
- A Bachelor's degree in a related field (e.g. business management, marketing, manufacturing or computer science) is helpful
- Practical experience and strong communication ability
- We welcome equivalent experience that demonstrates you can operate confidently in a customer‑facing role within a technology/software business
What It’s Like to Work Here
- You’ll join a young, dynamic team with a growing client base and a culture of moving fast and getting things done
- You’ll be trusted with responsibility from day one and have a genuine impact on how customers experience Kinabase
- You’ll work across diverse organisations and industries, from charities to consultancies to construction, keeping the work varied and commercially meaningful
- We are looking for people who share our vision for empowering businesses to improve effectiveness and efficiency, delivered in a highly professional and caring way
Location and Travel
We’re based in St John’s Innovation Centre, Cambridge UK and you’ll typically be in the office four days a week. You may be required to travel to customer sites, industry events and networking opportunities as part of your role.
Remuneration and Benefits
We offer a salary dependent on your experience. Additionally, we offer Vitality health coverage, holiday entitlement, profit share, and other benefits.
Account Manager in Cambridge employer: Cambridge Kinetics Ltd
At Kinabase, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture that empowers our team members to make a real impact from day one. Located in the innovative St John’s Innovation Centre in Cambridge, our fast-growing start-up provides ample opportunities for personal and professional growth, alongside competitive benefits such as Vitality health coverage and profit sharing. Join us to be part of a dynamic team dedicated to delivering exceptional customer experiences while fostering a collaborative and energetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or partners, let your enthusiasm shine through. Be genuine and share your passion for building relationships and delivering value. Remember, they’re looking for someone who fits into their friendly and energetic team!
✨Tip Number 3
Prepare for those interviews! Research Kinabase and understand their mission and values. Think about how your skills can help improve customer experiences and support partnerships. Bring examples of how you’ve successfully managed accounts or improved processes in the past.
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, send a quick thank-you note. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your excitement about the role and how you can contribute to their success!
We think you need these skills to ace Account Manager in Cambridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about what excites you about the role.
Tailor Your Application:Make sure to tailor your application to the Account Manager role. Highlight your relationship-building skills and any relevant experience that aligns with our mission at Kinabase. Show us how you can help improve customer experiences!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that communicate your ideas effectively. Avoid jargon unless it’s relevant, and make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kinabase!
How to prepare for a job interview at Cambridge Kinetics Ltd
✨Know Your Customers
Before the interview, research Kinabase's current customers and partners. Understand their needs and how the company delivers value to them. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Account Manager, clear communication is key. Prepare examples of how you've effectively communicated complex ideas in previous roles. Be ready to discuss how you would maintain proactive and professional communication with clients and partners.
✨Be Ready to Problem-Solve
Think of specific instances where you've identified and implemented process improvements. The interviewers will want to see your analytical mindset and practical problem-solving skills, so come prepared with examples that highlight your ability to enhance workflows.
✨Demonstrate Adaptability
Kinabase is a fast-moving start-up, so being adaptable is crucial. Share experiences where you've successfully juggled multiple priorities or adapted to changing circumstances. This will show that you can thrive in a dynamic environment and contribute to the company's growth.
