At a Glance
- Tasks: Build strong customer relationships and help resolve issues with our innovative products.
- Company: Join a dynamic team at Cambridge Intelligence, a leader in data visualisation technology.
- Benefits: Enjoy competitive salary, hybrid working, generous leave, and professional development opportunities.
- Other info: Be part of a diverse and inclusive culture that values your contributions.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: Experience in customer success or account management, with a passion for tech.
The predicted salary is between 40000 - 50000 £ per year.
As a Customer Success Manager at Cambridge Intelligence, you’ll join our Customer Success team to build and maintain strong relationships with our customers and help them identify and resolve any issues.
What’s involved? You’ll be the first point of contact when a customer signs up for one of our products, and this is where you’ll get to finely tune your excellent customer relationship building skills. You'll onboard new customers, be responsible for key account management, including renewals, account development but also host product update/roadmap sessions. You’ll also follow up with customers on ad hoc support incidents, and collaborate with the team and our Head of Customer Success regarding any issues to ensure the highest levels of customer care.
Who’s the ideal candidate? Our products are market-leading developer toolkits for data visualization. It’ll be your job to ensure our customers get the most out of them. To thrive in this role, you should relish working with cutting edge technology and enjoy liaising with product teams within our customers’ organisations. You’ll enjoy the culture of working in an SME and seeing your contribution make a huge difference to the overall success of our growing business. With account management experience you’ll have a technical appreciation for software and web technologies, and have some experience working in a customer success or renewals role. You’ll be a people‑person and enjoy establishing an ongoing rapport with the customer’s team, specifically developers, product managers and business executives. You’ll be able to communicate easily at all levels and enjoy nurturing those relationships and seeing them grow.
You might also have experience of:
- Negotiating and managing commercial agreements
- Working with data visualization products or web related technologies
Who you'll work with: You’ll work alongside two Customer Success Managers and report into the Customer Success Operations Manager as part of the wider Commercial team, collaborating cross‑functionally with colleagues across the business to help customers achieve their goals.
Be yourself: We want to build a fair, respectful and welcoming company, where everyone feels at home. That means taking a long‑term approach to equality, diversity and inclusion – not treating it as a tickbox exercise. With the help of our EDI group, we’re working to make every aspect of the business – including recruitment – fair, respectful and inclusive.
Benefits:
- Pension – up to 6% employer contribution
- Medical and dental insurance (BUPA)
- Hybrid working – typically 3 days in the office during onboarding, then 1–2 days per week
- Up to 12% discretionary bonus
- 25 days annual leave
- 5 days of professional development paid for by the company
- Death in service benefit
- Flexible holiday benefits
- Cycle scheme (fully funded by the company)
- EV scheme (conditions apply)
*You need to have the right to work in the UK. Unfortunately, we can't offer sponsorship either now or in the future. *Please, no agency approaches.
Customer Success Manager employer: Cambridge Intelligence
Cambridge Intelligence is an exceptional employer that fosters a collaborative and inclusive work culture, where your contributions as a Customer Success Manager will directly impact the success of our innovative data visualization products. With a strong focus on employee growth, we offer generous benefits including a competitive pension scheme, medical and dental insurance, and opportunities for professional development, all within a supportive SME environment that values diversity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in customer success roles. They can give you the inside scoop on what it’s really like at Cambridge Intelligence and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of data visualisation products. Show us that you’re not just a people person but also someone who understands the tech behind the scenes. This will help you stand out as a candidate who can truly connect with customers.
✨Tip Number 3
Practice your communication skills! Since you’ll be liaising with developers and business executives, it’s crucial to demonstrate that you can adapt your style to different audiences. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team at Cambridge Intelligence.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your experience in building strong customer relationships. We want to see how you've successfully onboarded customers and resolved their issues, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the initiative to align their experiences with what we’re looking for.
Be Authentic:We value authenticity, so let your personality shine through in your application. Share your passion for customer success and technology, and don’t be afraid to show us what makes you unique. We want to know the real you!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Cambridge Intelligence
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Cambridge Intelligence's data visualisation products. Familiarise yourself with their features and benefits, as well as any recent updates or case studies. This will not only show your enthusiasm but also help you discuss how you can assist customers in getting the most out of these tools.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Highlight your ability to communicate effectively with different stakeholders, especially developers and product managers, to demonstrate that you're a people-person who thrives on collaboration.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role, such as handling a difficult customer or managing a product update. Practise articulating your thought process and how you would approach these situations, showcasing your problem-solving skills and customer-centric mindset.
✨Emphasise Your Technical Appreciation
Since the role requires a technical appreciation for software and web technologies, be ready to discuss your experience in this area. Brush up on relevant technologies and be prepared to explain how your background aligns with the needs of the role. This will reassure the interviewers that you can effectively liaise with technical teams and understand their requirements.
