At a Glance
- Tasks: Build strong customer relationships and help them maximise our cutting-edge tech products.
- Company: Join a dynamic team at Cambridge Intelligence, a leader in data visualisation tools.
- Benefits: Enjoy hybrid working, competitive salary, generous leave, and professional development opportunities.
- Other info: Be part of a diverse and inclusive culture that values your contributions.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Experience in account management and a passion for technology and customer success.
The predicted salary is between 40000 - 50000 € per year.
So, you’re a great relationship builder with an interest in cutting edge tech? As a Customer Success Manager at Cambridge Intelligence, you’ll join our Customer Success team to build and maintain strong relationships with our customers and help them identify and resolve any issues.
What’s involved? You’ll be the first point of contact when a customer signs up for one of our products, and this is where you’ll get to finely tune your excellent customer relationship building skills. You'll onboard new customers, be responsible for key account management, including renewals, account development but also host product update/roadmap sessions. You’ll also follow up with customers on ad hoc support incidents, and collaborate with the team and our Head of Customer Success regarding any issues to ensure the highest levels of customer care.
Who’s the ideal candidate? Our products are market-leading developer toolkits for data visualization. It’ll be your job to ensure our customers get the most out of them. To thrive in this role, you should relish working with cutting edge technology and enjoy liaising with product teams within our customers’ organisations. You’ll enjoy the culture of working in an SME and seeing your contribution make a huge difference to the overall success of our growing business.
With account management experience you’ll have a technical appreciation for software and web technologies, and have some experience working in a customer success or renewals role. You’ll be a people-person and enjoy establishing an ongoing rapport with the customer’s team, specifically developers, product managers and business executives. You’ll be able to communicate easily at all levels and enjoy nurturing those relationships and seeing them grow.
You might also have experience of:
- Negotiating and managing commercial agreements
- Working with data visualization products or web related technologies
Who you'll work with: You’ll work alongside two Customer Success Managers and report into the Customer Success Operations Manager as part of the wider Commercial team, collaborating cross-functionally with colleagues across the business to help customers achieve their goals.
Be yourself: We want to build a fair, respectful and welcoming company, where everyone feels at home. That means taking a long-term approach to equality, diversity and inclusion – not treating it as a tickbox exercise. With the help of our EDI group, we’re working to make every aspect of the business – including recruitment – fair, respectful and inclusive.
Benefits:
- Pension – up to 6% employer contribution
- Medical and dental insurance (BUPA)
- Hybrid working – typically 3 days in the office during onboarding, then 1–2 days per week
- Up to 12% discretionary bonus
- 25 days annual leave
- 5 days of professional development paid for by the company
- Death in service benefit
- Flexible holiday benefits
- Cycle scheme (fully funded by the company)
- EV scheme (conditions apply)
*You need to have the right to work in the UK. Unfortunately, we can't offer sponsorship either now or in the future.*
*Please, no agency approaches.*
Customer Success Manager in Cambridge employer: Cambridge Intelligence
Cambridge Intelligence is an exceptional employer that fosters a collaborative and inclusive work culture, where your contributions as a Customer Success Manager will directly impact the success of our innovative data visualization products. With a strong focus on employee growth, we offer generous benefits including a competitive pension scheme, medical and dental insurance, and opportunities for professional development, all within a dynamic SME environment that values diversity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Cambridge Intelligence on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Building connections can give you insider info and make your application stand out.
✨Tip Number 2
Prepare for the interview by researching the company’s products and recent updates. Show us that you’re genuinely interested in their tech and how it benefits customers. This will help you demonstrate your passion for customer success and your ability to communicate effectively with both technical and non-technical teams.
✨Tip Number 3
Practice your relationship-building skills! Role-play common customer scenarios with a friend or mentor. This will help you articulate how you would handle onboarding, renewals, and support incidents, showcasing your people skills and problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team and contributing to our mission of delivering top-notch customer success.
We think you need these skills to ace Customer Success Manager in Cambridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer success and technology. A bit of enthusiasm can go a long way!
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We’re looking for someone who can build strong relationships, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon unless it’s relevant to the role – we want to understand your message easily!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cambridge Intelligence
✨Know Your Product Inside Out
Before the interview, make sure you understand Cambridge Intelligence's products and how they help customers. Familiarise yourself with their data visualisation toolkits and think about how you can help customers get the most out of them.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained relationships with clients. Highlight your ability to communicate effectively with different stakeholders, especially developers and product managers.
✨Demonstrate Your Technical Appreciation
Brush up on your knowledge of software and web technologies relevant to the role. Be ready to discuss how your technical understanding can enhance customer success and support their needs.
✨Emphasise Your Adaptability and Teamwork
Cambridge Intelligence values collaboration, so be prepared to talk about how you've worked cross-functionally in previous roles. Share instances where you've adapted to new challenges and contributed to team success.
