- Effectively greet patients and visitors always attending the surgery in an appropriate and professional manner
- Run the surgery appointment system efficiently to ensure patients are directed to the most appropriate professional
- Communicate with patients, relatives and carers
- Process in person, by telephone and e-mail general enquiries ensuring accuracy
- Action all practice tasks and workflow comments daily
- Registration of patients, both permanent and temporary
- Liaise with hospital departments and consultants/secretaries
- Action repeat prescription requests and ensuring they are ready for collection
- Provide results of tests and investigations as requested and advised by the GP
- Update patient details to ensure correct and accurate details are held
- Accurately scan and attach clinical and administrative information/correspondence onto patients records
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
- Raise service requests with members of the wider healthcare team
- Maintain supplies of stationery in consulting rooms and reception area
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager
We are looking for a motivated, enthusiastic medical receptionist/administrator who has excellent communication and customer service skills to join our friendly and busy team.
A flexible approach to working hours is essential as additional hours will be required to cover colleagues during annual leave and sickness absence.
The role has a mixture of 7.45 am starts and some 6.30pm finishes
Previous GP experience and knowledge of EMIS Web/Docman is preferred
We are a single-handed Gp practice that has a small and friendly team who work well together, and we are looking for someone who will fit in with our ethos.
#J-18808-Ljbffr
Medical Receptionist/Administrator in Stoke-on-Trent employer: Cambridge-House
Cambridge House is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and luxury standards. Located in the heart of London, employees benefit from a dynamic environment where they can grow their expertise in cigars while collaborating with a passionate team. With opportunities for mentorship and professional development, this role promises a rewarding career path for those looking to make a significant impact in the hospitality industry.
