Spa Duty Manager in Slough

As Spa Duty Manager, you will play a central role in shaping the guest experience from the moment the spa opens its doors. You will curate a calm, elevated and intuitive guest experience rooted in the Joy of Wellbeing, ensuring a sense of ease, balance and quiet pleasure is woven seamlessly through every interaction. From pre-opening through to ongoing operations, you will lead a team of skilled wellness professionals, overseeing programming and standards to ensure the wellness offering remains distinctive, considered and authentically aligned with Cambridge House.

Key Responsibilities:

• Lead the pre-opening planning, setup and launch of all wellness facilities alongside the Director of Wellbeing and Assistant Director of Wellbeing, which will include swimming pool, bath house, treatment rooms, state-of-the-art gym and studios.
• Play a key role in delivering the Auberge Joy of Wellbeing philosophy; creating intentional, joyful, and deeply human wellness experiences.
• Ensure the facilities are fully aligned with the Cambridge House vision, operationally sound and ready to deliver an exceptional guest experience from opening day.
• Oversee the daily operation of the spa and fitness areas, ensuring consistently high standards of service, presentation, cleanliness and ambience, and creating a calm, welcoming environment that encourages guests to slow down and feel genuinely cared for.
• Assist with curating a thoughtful menu of treatments, therapies and wellness experiences, combining innovation with trusted, timeless practices, and regularly reviewing offerings to ensure they remain relevant, credible and aligned with guest expectations.
• Assist with recruiting, training and leading a team of wellness and spa team members, creating a professional, supportive and highly skilled team, setting clear service standards and nurturing pride, confidence and consistency in delivery.
• Ensure each guest experience is personalised, intuitive and delivered with warmth, discretion and attention to detail, recognising individual needs and preferences and maintaining a high level of confidentiality.
• Work closely with Front Office, Housekeeping, Food & Beverage and Engineering, building strong working relationships to ensure wellness experiences are seamlessly integrated into the wider guest journey and supported by clear communication and shared standards.
• Manage relationships with external wellness partners, selecting collaborators who reflect the values of Cambridge House and with the Joy of Wellbeing philosophy.
• Ensure full compliance with health, safety and regulatory standards, maintaining robust procedures and a strong culture of care for guests and team members alike.

Qualifications:

• Proven supervisory or managerial experience leading spa or wellness operations within a luxury hotel, private members club or high-end wellness destination.
• Strong understanding of holistic wellbeing, spa operations, fitness and guest experience design.
• Industry relevant qualifications (Degree, HND or Advanced GNVQ).
• Experience in training, systems, processes and team support.
• Confident in managing operations, guest experience and health & safety.
• Strong technical knowledge of massage therapies, including Swedish, Deep Tissue and Prenatal treatments.
• Calm, confident leadership style with a genuine passion for service and care.
• Excellent communication and organisational skills.
• Detail-driven, intuitive and naturally attentive.

Benefits to You:

We are thoughtfully shaping a benefits offering designed to support our team in meaningful and lasting ways prioritising wellbeing, growth, balance, and opportunity over one-size-fits-all perks. Alongside a strong foundation of core benefits, we are developing a world-class programme that reflects the care, individuality, and sense of belonging at the heart of Cambridge House.