At a Glance
- Tasks: Curate personalised guest experiences and manage reservations with warmth and professionalism.
- Company: Join the historic Cambridge House, a luxury hotel reawakening in 2026.
- Benefits: Be part of a vibrant team in a pre-opening environment with growth opportunities.
- Other info: Collaborative team culture focused on delivering exceptional service.
- Why this job: Make a real impact on guests' experiences in a stunning Mayfair setting.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Embark on a journey of refined hospitality as a Reservations Agent at Cambridge House, where every interaction becomes an artful orchestration of bespoke experiences. You will be responsible for handling guest enquiries with care, accuracy and confidence, ensuring every interaction reflects the values and standards of Cambridge House.
Key Responsibilities:
- Handle all reservations enquiries for Cambridge House via telephone, email and other channels with professionalism and warmth.
- Act as a trusted point of contact for guests, providing knowledgeable guidance on the hotel, its facilities, room categories, rates, entertainment, and directions.
- Ensure all reservations are accurately entered into the Property Management System, with clear and detailed notes reflecting guest requirements, expectations, and preferences.
- Deliver a highly personalized approach to every guest interaction, identifying preferences, special occasions, and individual needs.
- Maintain a thorough understanding of all Cambridge House offerings, including food and beverage, wellbeing and spa services, and special events.
- Manage reservation amendments, cancellations, and special requests with care, accuracy, and attention to detail.
- Uphold Cambridge House service standards and values across all reservations interactions.
- Contribute positively to a collaborative and supportive team environment during the pre-opening phase and beyond.
- Work closely with Rooms and operational teams to resolve any challenges; ensure follow-through and exceed guest expectations.
- Ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Receive and record guest restaurant reservations in person or via phone, inputting all details into Sevenrooms in accordance with Auberge Collection standards.
Qualifications:
- Previous experience in a reservations, front office or guest services role within a high-end or luxury hotel.
- Intermediate computer literacy, including PMS (Opera Cloud), Google and Microsoft Office tools.
- Proficiency in English; additional languages are highly desirable.
- A warm, professional telephone manner and strong written communication skills.
- Ability to multi-task with exceptional attention to detail and accuracy in data handling, guest preferences, and booking records.
- A team-oriented mindset and a desire to grow within a quality-led hospitality environment.
- Ability to work cohesively with other departments and co-workers as part of a team.
- A guest-first mindset, committed to delivering seamless, personalized service from the initial enquiry onward.
Reservations Agent employer: Cambridge House
Cambridge House is an exceptional employer, offering a unique opportunity to be part of a pre-opening luxury hotel in the heart of Mayfair. With a commitment to refined hospitality, employees benefit from a collaborative work culture that values attention to detail and personal growth, alongside competitive remuneration and opportunities for professional development. Join a team that is dedicated to creating bespoke experiences in a historic setting, where your contributions will help shape the future of this iconic destination.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Cambridge House's offerings, from room types to dining options. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! Since you'll be handling guest enquiries, it's crucial to sound warm and professional. Try role-playing with a friend or family member to nail that perfect phone manner.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or at local events. You never know who might have a lead on a job at Cambridge House or can give you insider tips.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Cambridge House team. Don’t miss out!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing exceptional service and how you can contribute to the unique atmosphere at Cambridge House.
Be Detail-Oriented:Attention to detail is key in our industry. Make sure your application is free from typos and errors. Highlight your ability to manage reservations accurately and how you’ve handled guest preferences in the past.
Personalise Your Approach:Tailor your application to reflect the values of Cambridge House. Mention specific aspects of the hotel or its offerings that excite you, and explain how you would enhance the guest experience with your personal touch.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Cambridge House
✨Know Your Stuff
Before the interview, dive deep into Cambridge House's offerings. Familiarise yourself with their food and beverage options, spa services, and any special events. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Warmth
As a Reservations Agent, you'll need to convey warmth and professionalism over the phone and in writing. Practice your telephone manner with friends or family, ensuring you sound friendly and approachable. Remember, first impressions matter!
✨Show Off Your Attention to Detail
During the interview, highlight your ability to manage details accurately. Share examples from past experiences where your attention to detail made a difference, especially in handling reservations or guest preferences. This will demonstrate that you can uphold the high standards of Cambridge House.
✨Emphasise Team Spirit
Cambridge House values collaboration, so be ready to discuss how you've worked effectively in teams before. Share stories that showcase your ability to support colleagues and contribute positively to a team environment, especially in high-pressure situations.
