Job Description
As one of the first faces our guests encounter, you will set the tone for their entire experience. From a gracious welcome and seamless check-in to remembering a familiar face or anticipating an unspoken need, the role of a Receptionist at Cambridge House is to bring warmth, discretion and a little magic to every interaction. You will understand that the finest luxury is personal, intuitive, and effortlessly delivered.
Key Responsibilities:
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Welcome guests with genuine warmth and elegance, creating a personal and memorable first impression from the moment they arrive.
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Manage arrivals, departures and guest enquiries with accuracy and effortless professionalism.
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Anticipate guest preferences and deliver thoughtful, personalised service that makes every stay feel uniquely considered.
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Build meaningful connections with guests, remembering names and preferences to create a sense of familiarity and belonging.
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Respond to requests and resolve concerns with grace, initiative and a genuine desire to find the right solution.
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Coordinate closely with Concierge, Housekeeping and the wider Cambridge House team to ensure a seamless and thoughtfully connected guest journey.
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Maintain accurate guest profiles, reservations and billing records, handling payments and confidential information with care and integrity.
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Share your knowledge of Cambridge House and the surrounding Mayfair area, offering considered recommendations that help guests discover the very best of what is on offer.
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Maintain an impeccable reception area, ensuring every detail reflects the character, atmosphere and standards of the House.
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Contribute ideas and enthusiasm to our opening preparations, helping shape the service rituals and traditions that will define the Cambridge House experience.
Qualifications
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Experience in a guest-facing role, ideally within luxury hospitality or a similarly high-end environment.
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A genuine passion for hospitality and an instinct for making people feel welcome, valued and at ease.
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Excellent communication skills, a polished yet approachable manner and a keen eye for detail.
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Flexibility to work shifts, including weekends and public holidays, with excellent spoken and written English, additional languages are an advantage.
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Right to work in the United Kingdom.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge
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Receptionist in Reading employer: Cambridge-House
Cambridge House is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and luxury standards. Located in the heart of London, employees benefit from a dynamic environment where they can grow their expertise in cigars while collaborating with a passionate team. With opportunities for mentorship and professional development, this role promises a rewarding career path for those looking to make a significant impact in the hospitality industry.
