Job Description
As an In-Room Dining Waiter at Cambridge House, you will deliver refined, attentive food and beverage service, ensuring every guest request is handled with care. From preparing and arranging in-room dining experiences to delivering orders and attending to guests throughout their meal, you will uphold the highest standards of service and presentation. Working closely with our In-Room Dining, Culinary and wider House teams, you will play an integral role in delivering a seamless, personalised experience that reflects the character and standards of Cambridge House.
Key Responsibilities:
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Play an integral role in establishing the service culture of Cambridge House from its opening, delivering exceptional, personalised experiences that reflect the elegance and individuality of the property.
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Prepare trays, trolleys and in-room dining settings to the highest standards, taking pride in the small details that make each experience special.
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Deliver food and beverage orders to guest rooms with warmth and impeccable attention to presentation.
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Help create memorable first impressions and lasting guest relationships through intuitive and thoughtful service.
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Demonstrate a thorough knowledge of our menus, ingredients and beverages, confidently answering questions and offering recommendations tailored to individual preferences.
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Communicate guest requests, dietary requirements and allergies accurately, working with the wider Cambridge House team to ensure every order is delivered with care.
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Attend to guests throughout their dining experience, responding promptly and thoughtfully to additional requests while respecting their privacy and comfort.
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Maintain impeccable standards of cleanliness, food safety, hygiene and equipment care, while supporting the smooth running of the wider in-room dining operation.
Qualifications
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Previous experience in In-Room Dining in a luxury hospitality environment, ideally with supervisory responsibility.
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The ability to support and motivate team members, leading by example and maintaining high standards during overnight service.
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Excellent organisational and communication skills, with the ability to remain composed and resourceful when priorities change.
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A sound understanding of food safety, hygiene, allergen management and responsible food handling.
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Confidence with POS systems, order management and service procedures, with a keen eye for accuracy.
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A proactive, hands-on approach and a willingness to work overnight shifts, including weekends and public holidays.
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Right to work in the United Kingdom.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
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In-Room Dining Waiter employer: Cambridge-House
Cambridge House is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and luxury standards. Located in the heart of London, employees benefit from a dynamic environment where they can grow their expertise in cigars while collaborating with a passionate team. With opportunities for mentorship and professional development, this role promises a rewarding career path for those looking to make a significant impact in the hospitality industry.
