At a Glance
- Tasks: Lead a team to create unforgettable dining experiences with warm, attentive service.
- Company: Join Auberge Collection, known for luxury and exceptional hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a dynamic team that values collaboration and creativity.
- Why this job: Shape guest experiences in a vibrant, high-end environment while showcasing your passion for hospitality.
- Qualifications: Experience in high-end service roles and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
As Head Waiter of the Drawing Rooms, you will play a key role in shaping the guest experience within Cambridge House. At the heart of the House, the Drawing Rooms will serve as its living room, a welcoming and comfortable space where guests can gather throughout the day, from breakfast, lunch and dinner to afternoon tea. Combining confident leadership with a genuine passion for hospitality, you will guide the team in delivering attentive, polished service, adapting to the changing pace and needs of each meal period while maintaining consistently high standards. From overseeing the smooth running of your section to anticipating guest preferences, you will lead by example, ensuring every detail reflects the quality and character of Cambridge House.
Key Responsibilities:
- Bring the Drawing Rooms to life through warm, intuitive service and thoughtful storytelling that reflects the individual character and atmosphere of the space.
- Lead service within your section, overseeing the smooth running of each service and ensuring orders are coordinated, timed and presented to the highest standards.
- Welcome guests with warmth and professionalism, building rapport and adapting your approach to individual preferences, occasions and expectations.
- Guide guests through their dining experience with confidence and enthusiasm, sharing your knowledge of our food, wines and beverages and offering considered recommendations.
- Anticipate guest needs, attend to special requests and celebrations, and resolve queries with discretion, grace and sound judgement.
- Oversee table and service presentation, ensuring every detail is considered and consistent with the standards of Cambridge House.
- Support, guide and develop fellow team members, sharing knowledge, leading by example and cultivating a collaborative environment where everyone takes pride in their role.
- Work closely with our Culinary, Beverage and wider Cambridge House teams to ensure clear communication and deliver a seamless, memorable guest experience.
- Maintain impeccable standards of service, presentation, cleanliness, hygiene and food safety, ensuring all procedures are followed consistently.
- Contribute to a positive and generous team culture, helping establish the service standards, traditions and distinctive character of the Drawing Rooms from opening day.
Qualifications:
- Previous experience as a Head Waiter or in a comparable senior service position within a high-end restaurant, private members’ club or five-star hotel.
- A strong understanding of restaurant service, with the ability to adapt your approach to different guest expectations and atmospheres.
- Outstanding communication and storytelling skills and a natural ability to build rapport with guests and work collaboratively with team members.
- The confidence to lead by example, support colleagues and maintain high standards in a fast-paced environment.
- The flexibility to work evenings, weekends and bank holidays as required.
- Right to work in the United Kingdom.
Head Waiter employer: Cambridge-House
Cambridge House is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and luxury standards. Located in the heart of London, employees benefit from a dynamic environment where they can grow their expertise in cigars while collaborating with a passionate team. With opportunities for mentorship and professional development, this role promises a rewarding career path for those looking to make a significant impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cambridge-House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cambridge-House
Don't be shy about reaching out to Cambridge-House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cambridge-House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cambridge-House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
