At a Glance
- Tasks: Create unforgettable guest experiences through personalised itineraries and exceptional service.
- Company: Join the Auberge Collection, known for luxury and unique hospitality.
- Benefits: Flexible shifts, a vibrant work culture, and opportunities to learn about London.
- Other info: Dynamic environment with opportunities for growth in the hospitality industry.
- Why this job: Be part of a team that crafts memorable journeys for guests in an iconic city.
- Qualifications: Passion for London, strong organisational skills, and a collaborative spirit.
The predicted salary is between 31500 - 38500 £ per year.
As a Guest Relations Coordinator at Cambridge House, you will help bring each guest's journey to life through thoughtful preparation, genuine warmth and an exceptional eye for detail. From coordinating pre-arrival arrangements and preparing bespoke London itineraries, you will ensure every detail is considered before a guest steps through our doors. Working closely with the Guest Relations Executive, Guest Relations Manager and team members across the wider House, you will help turn carefully laid plans into memorable experiences. As we prepare to open our doors, you will have the opportunity to contribute to the distinctive service, thoughtful gestures and welcoming culture that will make Cambridge House truly special.
Key Responsibilities:
- Support the pre-arrival journey by reviewing guest preferences, confirming arrangements and ensuring requests are followed up with care and attention.
- Assist in creating bespoke London itineraries, researching recommendations for dining, culture, shopping and unique local experiences tailored to each guest.
- Handle internal and external telephone calls and guest enquiries with confidence, discretion and professionalism, ensuring requests are directed appropriately and followed through.
- Review daily arrival reports, guest profiles and special requests, ensuring information is accurate, up to date and shared with the relevant team members.
- Coordinate guest amenities and special arrangements, liaising with In-Room Dining, Housekeeping, Culinary and other departments to ensure everything is prepared and delivered on time.
- Assist with reservations, transport, experiences and special requests by communicating with external partners and internal team members to ensure a seamless guest experience.
- Support the Guest Relations Executive and Guest Relations Manager with daily operations, reports and handovers, ensuring outstanding requests are carefully monitored.
- Contribute positively to the wider House team, sharing ideas, supporting colleagues and helping establish the service standards and traditions of Cambridge House.
Qualifications:
- A genuine interest in London, its restaurants, cultural attractions, shopping and lesser-known experiences, with enthusiasm for discovering new recommendations.
- Strong organisational skills and an excellent eye for detail, with the ability to manage multiple requests and meet deadlines without compromising service.
- A collaborative nature and a willingness to learn, working harmoniously with team members across the House to deliver exceptional hospitality.
- Flexibility to work shifts including weekends and bank holidays.
- Right to work in the United Kingdom.
Guest Relations Coordinator employer: Cambridge-House
Cambridge House is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and luxury standards. Located in the heart of London, employees benefit from a dynamic environment where they can grow their expertise in cigars while collaborating with a passionate team. With opportunities for mentorship and professional development, this role promises a rewarding career path for those looking to make a significant impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cambridge-House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cambridge-House
Don't be shy about reaching out to Cambridge-House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cambridge-House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cambridge-House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
