At a Glance
- Tasks: Lead a team to create exceptional wellness experiences and oversee spa operations.
- Company: Join a luxury wellness destination focused on holistic wellbeing.
- Benefits: Competitive salary, wellness perks, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and guest satisfaction.
- Why this job: Shape guest experiences and promote the Joy of Wellbeing in a serene environment.
- Qualifications: Experience in spa management and a passion for holistic wellness.
The predicted salary is between 25000 - 30000 £ per year.
As Spa Duty Manager, you will play a central role in shaping the guest experience from the moment the spa opens its doors. You will curate a calm, elevated and intuitive guest experience rooted in the Joy of Wellbeing, ensuring a sense of ease, balance and quiet pleasure is woven seamlessly through every interaction.
From pre‑opening through to ongoing operations, you will lead a team of skilled wellness professionals, overseeing programming and standards to ensure the wellness offering remains distinctive, considered and authentically aligned with Cambridge House.
Key Responsibilities- Lead the pre‑opening planning, setup and launch of all wellness facilities alongside the Director of Wellbeing and Assistant Director of Wellbeing, which will include swimming pool, bath house, treatment rooms, state‑of‑the‑art gym and studios.
- Play a key role in delivering the Auberge “Joy of Wellbeing” philosophy; creating intentional, joyful, and deeply human wellness experiences.
- Ensure the facilities are fully aligned with the Cambridge House vision, operationally sound and ready to deliver an exceptional guest experience from opening day.
- Oversee the daily operation of the spa and fitness areas, ensuring consistently high standards of service, presentation, cleanliness and ambience, and creating a calm, welcoming environment that encourages guests to slow down and feel genuinely cared for.
- Assist with curating a thoughtful menu of treatments, therapies and wellness experiences, combining innovation with trusted, timeless practices, and regularly reviewing offerings to ensure they remain relevant, credible and aligned with guest expectations.
- Assist with recruiting, training and leading a team of wellness and spa team members, creating a professional, supportive and highly skilled team, setting clear service standards and nurturing pride, confidence and consistency in delivery.
- Ensure each guest experience is personalised, intuitive and delivered with warmth, discretion and attention to detail, recognising individual needs and preferences and maintaining a high level of confidentiality.
- Work closely with Front Office, Housekeeping, Food & Beverage and Engineering, building strong working relationships to ensure wellness experiences are seamlessly integrated into the wider guest journey and supported by clear communication and shared standards.
- Manage relationships with external wellness partners, selecting collaborators who reflect the values of Cambridge House and with the Joy of Wellbeing philosophy.
- Ensure full compliance with health, safety and regulatory standards, maintaining robust procedures and a strong culture of care for guests and team members alike.
- Proven supervisory or managerial experience leading spa or wellness operations within a luxury hotel, private members’ club or high‑end wellness destination.
- Strong understanding of holistic wellbeing, spa operations, fitness and guest experience design.
- Industry relevant qualifications (Degree, HND or Advanced GNVQ).
- Experience in training, systems, processes and team support.
- Confident in managing operations, guest experience and health & safety.
- Strong technical knowledge of massage therapies, including Swedish, Deep Tissue and Prenatal treatments.
- Calm, confident leadership style with a genuine passion for service and care.
- Excellent communication and organisational skills.
- Detail‑driven, intuitive and naturally attentive.
Spa Duty Manager in City of Westminster employer: Cambridge House
At Cambridge House, we pride ourselves on being an exceptional employer, offering a unique opportunity for the Spa Duty Manager to lead a dedicated team in a serene and luxurious environment. Our commitment to the Joy of Wellbeing philosophy fosters a supportive work culture that prioritises employee growth and development, ensuring that every team member feels valued and empowered. Located in a tranquil setting, we provide a range of benefits including competitive salaries, wellness programmes, and the chance to create meaningful experiences for our guests, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager in City of Westminster
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Cambridge House!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Cambridge House.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Cambridge House.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Cambridge House!
We think you need these skills to ace Spa Duty Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Cambridge House
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Cambridge House's Values
Before the interview, dig deep into Cambridge House's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
