At a Glance
- Tasks: Handle guest enquiries and curate personalised reservations with warmth and professionalism.
- Company: Join the historic Cambridge House, a luxury hotel reawakening in 2026.
- Benefits: Be part of a pre-opening team with growth opportunities in a vibrant environment.
- Other info: Collaborative team culture focused on delivering exceptional guest experiences.
- Why this job: Experience the art of hospitality and make memorable moments for guests.
- Qualifications: Previous experience in luxury hospitality and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Embark on a journey of refined hospitality as a Reservations Agent at Cambridge House, where every interaction becomes an artful orchestration of bespoke experiences. You will be responsible for handling guest enquiries with care, accuracy and confidence, ensuring every interaction reflects the values and standards of Cambridge House.
Key Responsibilities:
- Handle all reservations enquiries for Cambridge House via telephone, email and other channels with professionalism and warmth.
- Act as a trusted point of contact for guests, providing knowledgeable guidance on the hotel, its facilities, room categories, rates, entertainment, and directions.
- Ensure all reservations are accurately entered into the Property Management System, with clear and detailed notes reflecting guest requirements, expectations, and preferences.
- Deliver a highly personalized approach to every guest interaction, identifying preferences, special occasions, and individual needs.
- Maintain a thorough understanding of all Cambridge House offerings, including food and beverage, wellbeing and spa services, and special events.
- Manage reservation amendments, cancellations, and special requests with care, accuracy, and attention to detail.
- Uphold Cambridge House service standards and values across all reservations interactions.
- Contribute positively to a collaborative and supportive team environment during the pre-opening phase and beyond.
- Work closely with Rooms and operational teams to resolve any challenges; ensure follow-through and exceed guest expectations.
- Ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Receive and record guest restaurant reservations in person or via phone, inputting all details into Sevenrooms in accordance with Auberge Collection standards.
Qualifications:
- Previous experience in a reservations, front office or guest services role within a high-end or luxury hotel.
- Intermediate computer literacy, including PMS (Opera Cloud), Google and Microsoft Office tools.
- Proficiency in English; additional languages are highly desirable.
- A warm, professional telephone manner and strong written communication skills.
- Ability to multi-task with exceptional attention to detail and accuracy in data handling, guest preferences, and booking records.
- A team-oriented mindset and a desire to grow within a quality-led hospitality environment.
- Ability to work cohesively with other departments and co-workers as part of a team.
- A guest-first mindset, committed to delivering seamless, personalized service from the initial enquiry onward.
Reservations Agent in City of Westminster employer: Cambridge House
Cambridge House is an exceptional employer, offering a unique opportunity to be part of a pre-opening luxury hotel in the heart of Mayfair. With a commitment to refined hospitality, employees benefit from a collaborative work culture that values attention to detail and personal growth, alongside competitive remuneration and opportunities for professional development. Join us in creating unforgettable experiences in a historic setting that blends heritage with modern luxury.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Cambridge House's offerings, from room types to dining options. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! Since you'll be handling guest enquiries, it's crucial to sound warm and professional. Try role-playing with a friend or family member to nail that perfect phone manner.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or at local events. You never know who might have a lead on a job at Cambridge House or can give you insider tips.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Cambridge House team. Don’t miss out!
We think you need these skills to ace Reservations Agent in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing exceptional service and how you can contribute to the unique atmosphere at Cambridge House.
Be Detail-Oriented:Attention to detail is key in our industry. Make sure your application is free from typos and errors. Highlight your ability to manage reservations accurately and how you’ve handled guest preferences in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Reservations Agent role. Show us why you’re the perfect fit for Cambridge House!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cambridge House. We can’t wait to hear from you!
How to prepare for a job interview at Cambridge House
✨Know Your Stuff
Before the interview, dive deep into Cambridge House's offerings. Familiarise yourself with their food and beverage options, spa services, and any special events. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Warmth
As a Reservations Agent, you'll need to convey warmth and professionalism over the phone and in writing. Practice your telephone manner with friends or family, focusing on being friendly yet professional. This will help you make a great first impression during the interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences that highlight your attention to detail. Whether it’s managing bookings accurately or remembering guest preferences, having specific stories ready will demonstrate your capability to handle the meticulous nature of the role.
✨Emphasise Team Spirit
Cambridge House values collaboration, especially in a pre-opening environment. Be ready to discuss how you've worked effectively in teams before, and share instances where you contributed positively to a group dynamic. This will show that you're not just a great individual contributor but also a team player.
