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- Tasks: Lead a dynamic reservations team, ensuring exceptional guest experiences and seamless operations.
- Company: Join the historic Cambridge House, a luxury hotel reimagining Mayfair's vibrant social scene.
- Benefits: Competitive salary, career growth opportunities, and a chance to work in a stunning environment.
- Why this job: Shape memorable guest journeys in a prestigious hotel with a rich heritage.
- Qualifications: Experience in luxury hotel reservations and a passion for delivering personalised service.
- Other info: Be part of a collaborative culture that values creativity and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience‑driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike. Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1‑listed Palladian‑style townhouse will be brilliantly reimagined as a 102‑room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.
Job Description
As Reservations Supervisor, you will support the Reservations Manager in leading the rooms and food & beverage reservations function with precision, warmth, and commercial insight. This role plays a key part in shaping the guest journey – ensuring every enquiry is handled with accuracy and every interaction reflects the service and care that define Cambridge House. Leading a dedicated team, you will ensure each reservation reflects the beginning of a meaningful connection with our House.
Key Responsibilities
- Lead, motivate and support the reservations team through hands‑on coaching and mentorship, taking ownership of guest enquiries and daily operations to set the benchmark for warm, professional, intuitive service, operational efficiency and a culture of accountability and service excellence.
- Supervise the daily execution of the end‑to‑end reservations process, including responding to guest enquiries, managing special requests, processing payments, and handling cancellations or amendments in line with established procedures.
- Monitor the accuracy and integrity of all reservation data, including guest profiles, booking details, billing information, and preferences, ensuring information is current, confidential, and compliant with data protection standards.
- Ensure rate accuracy and consistency across all booking channels (OTAs, direct, corporate, and wholesale) by conducting regular checks within the PMS and channel management systems and escalating discrepancies promptly.
- Support the maintenance and adherence of reservations SOPs, assisting with updates as required and ensuring team compliance with brand standards, GDPR, and internal policies.
- Prepare and distribute routine operational reports covering reservation activity and quality, conversion trends, pick‑up, and high‑value bookings, providing clear summaries and flagging key insights for the Reservations Manager.
- Coordinate with Sales & Marketing to support the execution of campaigns, packages, and promotions by ensuring the reservations team is fully briefed, trained, and aligned on offers and selling strategies.
- Act as a key liaison with Front Office, Housekeeping, F&B, and other departments to ensure reservation details and guest preferences are clearly communicated and actioned.
- Maintain a strong and detailed understanding of all Cambridge House offerings, including food and beverage, wellbeing and spa, and special events, to enhance and tailor each guest experience.
- Champion service excellence by ensuring personalised and timely pre‑arrival communication is delivered, addressing guest preferences and special requirements in advance of arrival.
- Support the team in receiving and recording guests' restaurant reservations and input them into Sevenrooms ensuring Auberge Collection standards are met.
- Support the onboarding, training and ongoing development of reservations team members, embedding Cambridge House service values and ways of working.
Qualifications
- Proven experience in luxury hotel reservations, with at least 2 years in a senior role.
- Strong command of Property Management and Central Reservations Systems.
- A guest‑first mindset, committed to delivering seamless, personalised service from the initial enquiry onward.
- Exceptional attention to detail and accuracy in data handling, guest preferences, and booking records.
- Organised and solution‑oriented, with the ability to manage multiple priorities with poise.
- Collaborative approach with a natural ability to guide, support, and motivate team members.
- A natural communicator with a warm, confident telephone manner.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Reservations Supervisor employer: Cambridge House, Auberge Collection
Contact Detail:
Cambridge House, Auberge Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor
✨Tip Number 1
Get to know the company inside out! Research Cambridge House, its history, and its offerings. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to reservations management. Think about how you would handle specific guest situations, as this will showcase your problem-solving skills and guest-first mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing exceptional service and how you connect with guests. We want to see your personality and passion!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reservations Supervisor role. Highlight relevant experience in luxury hotel reservations and any leadership roles you've held. We appreciate when applicants take the time to align their skills with what we’re looking for.
Be Detail-Oriented: Attention to detail is crucial in this role, so ensure your application is free from typos and errors. Double-check your booking records and data handling examples in your application. We value precision and accuracy, just like we do in our reservations process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the Cambridge House team. Let’s make that connection happen!
How to prepare for a job interview at Cambridge House, Auberge Collection
✨Know Your Stuff
Before the interview, dive deep into Cambridge House's history and offerings. Familiarise yourself with their unique dining experiences, spa services, and the overall guest journey they aim to create. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reservations Supervisor, you'll be leading a team. Prepare examples of how you've motivated and supported your team in previous roles. Think about specific situations where your coaching made a difference, and be ready to discuss how you would apply those skills at Cambridge House.
✨Emphasise Attention to Detail
In this role, accuracy is key. Be prepared to discuss how you ensure precision in handling reservations and guest preferences. Share any systems or processes you've implemented in the past that helped maintain data integrity and improved operational efficiency.
✨Practice Your Communication Skills
Since you'll be liaising with various departments, strong communication is essential. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as handling special requests or resolving booking discrepancies, to demonstrate your problem-solving abilities.