At a Glance
- Tasks: Curate personalised guest experiences through reservations and provide expert guidance on hotel offerings.
- Company: Join the pre-opening team at Cambridge House, a luxury hotel in Mayfair.
- Benefits: Gain valuable experience in high-end hospitality with opportunities for growth.
- Other info: Collaborative environment focused on delivering exceptional guest experiences.
- Why this job: Be part of an exciting journey in luxury hospitality and make a real impact.
- Qualifications: Experience in reservations or guest services, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Embark on a journey of refined hospitality as a Reservations Agent at Cambridge House, where every interaction becomes an artful orchestration of bespoke experiences. You will be responsible for handling guest enquiries with care, accuracy and confidence, ensuring every interaction reflects the values and standards of Cambridge House. Working across the full scope of the hotel, the role requires a strong understanding of not only guest rooms but also food and beverage offerings, spa facilities, and special events, enabling you to seamlessly curate personalised reservations for our guests. This is an exciting opportunity to join a pre‑opening environment, where attention to detail, cross‑departmental collaboration and a genuine love of hospitality are essential to bringing the full Cambridge House experience to life.
Key Responsibilities
- Handle all reservations enquiries for Cambridge House via telephone, email and other channels with professionalism and warmth.
- Act as a trusted point of contact for guests, providing knowledgeable guidance on the hotel, its facilities, room categories, rates, entertainment, and directions.
- Ensure all reservations are accurately entered into the Property Management System, with clear and detailed notes reflecting guest requirements, expectations, and preferences.
- Deliver a highly personalised approach to every guest interaction, identifying preferences, special occasions, and individual needs.
- Maintain a thorough understanding of all Cambridge House offerings, including food and beverage, wellbeing and spa services, and special events.
- Manage reservation amendments, cancellations, and special requests with care, accuracy, and attention to detail.
- Uphold Cambridge House service standards and values across all reservations interactions.
- Contribute positively to a collaborative and supportive team environment during the pre‑opening phase and beyond.
- Work closely with Rooms and operational teams to resolve any challenges; ensure follow‑through and exceed guest expectations.
- Ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Receive and record guest restaurant reservations in person or via phone, inputting all details into Sevenrooms in accordance with Auberge Collection standards.
Qualifications
- Previous experience in a reservations, front office or guest services role within a high‑end or luxury hotel.
- Intermediate computer literacy, including PMS (Opera Cloud), Google and Microsoft Office tools.
- Proficiency in English; additional languages are highly desirable.
- A warm, professional telephone manner and strong written communication skills.
- Ability to multi‑task with exceptional attention to detail and accuracy in data handling, guest preferences, and booking records.
- A team‑oriented mindset and a desire to grow within a quality‑led hospitality environment.
- Ability to work cohesively with other departments and co‑workers as part of a team.
- A guest‑first mindset, committed to delivering seamless, personalised service from the initial enquiry onward.
Pre-Opening Luxury Reservations Specialist employer: Cambridge House, Auberge Collection
At Cambridge House, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates collaboration and a genuine passion for hospitality. As a Pre-Opening Luxury Reservations Specialist, you will not only enjoy competitive benefits and opportunities for professional growth but also be part of a unique pre-opening experience in the heart of Mayfair, where your contributions will directly shape the guest experience and the hotel's legacy.
Contact Details:
Cambridge House, Auberge Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pre-Opening Luxury Reservations Specialist
✨Tip Number 1
Get to know the company inside out! Research Cambridge House and its offerings so you can speak confidently about how you can enhance the guest experience. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to reservations and guest services. Role-play with a friend or in front of a mirror to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cambridge House team and ready to embark on this exciting journey with us.
We think you need these skills to ace Pre-Opening Luxury Reservations Specialist
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing exceptional service and how you can contribute to the bespoke experiences at Cambridge House.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and clearly outlines your relevant experience. Use specific examples to demonstrate how you've handled guest enquiries or reservations in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the values and standards of Cambridge House. Mention specific aspects of the job description that resonate with you and how you can bring those to life.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our pre-opening team!
How to prepare for a job interview at Cambridge House, Auberge Collection
✨Know Your Stuff
Before the interview, dive deep into Cambridge House's offerings. Familiarise yourself with their guest rooms, food and beverage options, spa services, and any special events. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in providing a bespoke experience.
✨Practice Your Warmth
Since this role is all about creating a welcoming atmosphere, practice your telephone manner and written communication skills. Role-play with a friend or family member to ensure you come across as warm and professional, just like the hospitality standards at Cambridge House.
✨Show Off Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was accurately entering data or managing special requests, having specific stories ready will demonstrate your capability to handle the meticulous nature of this role.
✨Team Spirit is Key
Cambridge House values collaboration, so be ready to discuss how you've worked effectively within a team in previous roles. Share instances where you’ve contributed positively to a team environment, especially in high-pressure situations, to highlight your team-oriented mindset.
