Rooms Division Manager in London

Company Description: Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries‐old landmark will be the capital's most magnetic and vibrant gathering place and experience‐driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th‐Century Georgian mansion and Grade 1‐listed Palladian‐style townhouse will be brilliantly reimagined as a 102‐room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

Job Description: As Rooms Division Manager, you will oversee the seamless operation of our Front Office, Guest Services and Concierge teams. You will ensure every guest is welcomed with warmth, efficiency, and an intuitive level of service that reflects the unique personality of Cambridge House.

You will lead from the front – visible, supportive, and engaged – guiding team members through the excitement of opening a new property and setting a consistently high standard of service delivery. Your leadership will help create a harmonious environment where guests feel genuinely cared for and team members feel motivated, respected, and proud of the experience they help create.

• Oversee day‐to‐day operations of the Rooms Division, ensuring standards are consistently aligned with the luxury positioning of Cambridge House.
• Establish and refine procedures ahead of opening, ensuring operational readiness across Front Office, Guest Services and Concierge.
• Work closely with Engineering and Security to maintain an immaculate, safe, and beautifully presented property from the moment we open our doors.
• Lead the delivery of a warm, thoughtful guest experience that reflects both Mayfair sophistication and the character of Cambridge House.
• Personally handle VIP arrivals and key guest relationships, ensuring every touchpoint is smooth, discreet, and memorable.
• Encourage a culture where team members anticipate guest needs intuitively and take ownership of moments of service.
• Inspire, support and guide team members through transparent communication, structured development and a strong sense of shared purpose.
• Oversee recruitment, training, and ongoing development, ensuring every team member is equipped to deliver outstanding service.
• Champion a positive working environment where every individual is welcomed, heard and respected.
• Oversee departmental budgets, labour planning and cost efficiencies while protecting service quality.
• Drive high room standards and implement initiatives that enhance guest satisfaction, revenue performance and reputation.
• Collaborate with Sales & Marketing and Revenue teams to position Cambridge House effectively within the London luxury market.

• Previous experience in a Rooms Division Manager, Front of House Manager or Front Office Manager role within a luxury hotel environment, ideally in London.
• Strong operational awareness, budget management and cost efficiency without compromising service standards.
• Delivers thoughtful, intuitive and consistently refined experiences for every guest.
• Inspires, supports and develops team members to perform at their best.
• Calm, organized and solutions‐driven, with the ability to maintain high standards under pressure.
• Takes pride in anticipating needs, maintaining impeccable presentation and creating an environment where guests and team members feel valued and inspired.

Additional Information: Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing and gracious yet unobtrusive service. With 30 one‐of‐a‐kind hotels, resorts and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.