At a Glance
- Tasks: Create unforgettable guest experiences by managing reservations with warmth and precision.
- Company: Join the pre-opening team at Cambridge House, a luxury hotel in Mayfair.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative atmosphere with a focus on delivering exceptional guest service.
- Why this job: Be part of a passionate team that values hospitality and attention to detail.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Embark on a journey of refined hospitality as a Reservations Agent at Cambridge House, where every interaction becomes an artful orchestration of bespoke experiences. You will be responsible for handling guest enquiries with care, accuracy and confidence, ensuring every interaction reflects the values and standards of Cambridge House. Working across the full scope of the hotel, the role requires a strong understanding of not only guest rooms but also food and beverage offerings, spa facilities, and special events, enabling you to seamlessly curate personalised reservations for our guests. This is an exciting opportunity to join a pre‑opening environment, where attention to detail, cross‑departmental collaboration and a genuine love of hospitality are essential to bringing the full Cambridge House experience to life.
Key Responsibilities
- Handle all reservations enquiries for Cambridge House via telephone, email and other channels with professionalism and warmth.
- Act as a trusted point of contact for guests, providing knowledgeable guidance on the hotel, its facilities, room categories, rates, entertainment, and directions, ensuring that each guest is fully educated about the property’s full range of offerings as well as those in the surrounding Mayfair area.
- Ensure all reservations are accurately entered into the Property Management System, with clear and detailed notes reflecting guest requirements, expectations, and preferences.
- Deliver a highly personalised approach to every guest interaction, identifying preferences, special occasions, and individual needs.
- Maintain a thorough understanding of all Cambridge House offerings, including food and beverage, wellbeing and spa services, and special events, to enhance and personalise the guest experience.
- Manage reservation amendments, cancellations, and special requests with care, accuracy, and attention to detail.
- Uphold Cambridge House service standards and values across all reservations interactions.
- Contribute positively to a collaborative and supportive team environment during the pre‑opening phase and beyond.
- Work closely with Rooms and operational teams to resolve any challenges; ensure follow‑through and exceed guest expectations.
- Ensure that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Receive and record guest restaurant reservations in person or via phone, inputting all details into Sevenrooms in accordance with Auberge Collection standards, while maintaining full knowledge of the restaurant menu and communicating all special requests and arrangements to restaurant management.
Qualifications
- Previous experience in a reservations, front office or guest services role within a high‑end or luxury hotel.
- Intermediate computer literacy, including PMS (Opera Cloud), Google and Microsoft Office tools.
- Proficiency in English; additional languages are highly desirable.
- A warm, professional telephone manner and strong written communication skills.
- Ability to multi‑task with exceptional attention to detail and accuracy in data handling, guest preferences, and booking records.
- A team‑oriented mindset and a desire to grow within a quality‑led hospitality environment.
- Ability to work cohesively with other departments and co‑workers as part of a team.
- A guest‑first mindset, committed to delivering seamless, personalised service from the initial enquiry onward.
Reservations Agent in London employer: Cambridge House, Auberge Collection
At Cambridge House, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates collaboration and attention to detail. As a Reservations Agent in the heart of Mayfair, you will enjoy opportunities for personal growth within a pre-opening environment, where your contributions directly shape the guest experience. With a commitment to bespoke service and a supportive team atmosphere, we ensure that every employee feels valued and empowered to excel in their role.
Contact Details:
Cambridge House, Auberge Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Cambridge House's values and offerings. This way, you can show off your knowledge and passion for their unique hospitality experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d handle guest enquiries and showcase your warm, professional manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cambridge House team.
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing exceptional service and how you can contribute to the bespoke experiences at Cambridge House.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and clearly outlines your relevant experience. Use specific examples to demonstrate how you've handled guest enquiries or reservations in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the values and standards of Cambridge House. Mention your understanding of their offerings and how you can enhance the guest experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our pre-opening environment!
How to prepare for a job interview at Cambridge House, Auberge Collection
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Cambridge House and its offerings. Familiarise yourself with the hotel’s facilities, room categories, and services like food and beverage options. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your People Skills
As a Reservations Agent, you'll be interacting with guests regularly. Practice your communication skills by role-playing common scenarios with a friend. Focus on being warm, professional, and attentive to detail, as these qualities are essential for creating a personalised guest experience.
✨Show Your Team Spirit
Cambridge House values collaboration, especially during the pre-opening phase. Be prepared to discuss how you've worked effectively in teams before. Share examples that highlight your ability to support colleagues and contribute positively to a team environment.
✨Attention to Detail is Key
During the interview, emphasise your attention to detail. You might be asked about how you handle reservations or manage guest preferences. Provide specific examples from your past experiences where your meticulousness made a difference in guest satisfaction or operational efficiency.
