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- Tasks: Design and deliver engaging learning experiences for a luxury hotel team.
- Company: Cambridge House, a historic luxury hotel set to redefine Mayfair.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Join a dynamic team at one of London's most anticipated hotel openings.
- Why this job: Shape the future of luxury hospitality and inspire a passionate team.
- Qualifications: Experience in Learning & Development within luxury hospitality and strong facilitation skills.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries-old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital's most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Set in the historic building which formerly housed the iconic In and Out military club, the 18th-century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa, it will also be home to an exclusive members club set to define the new pulse of modern London life.
Job Description
As Learning & Development Manager at Cambridge House you will hold a pivotal role in shaping the growth, engagement, and excellence of our team members at one of London's most anticipated luxury hotel openings. You will design and deliver learning experiences that reflect the refined elegance and exceptional service of Cambridge House, while cultivating a supportive and inspirational culture that is felt across our collection. Through your work, you will bring our ENRICH values to life, and learning will become an integral part of the team member journey, enriching both the guest experience and the sense of pride shared across our team.
Key Responsibilities
- Develop and implement a comprehensive learning & development strategy tailored to Cambridge House's values, service philosophy, and operational needs.
- Lead the creation of an engaging induction and onboarding programme that ensures new team members feel welcomed, empowered, and aligned with our ethos from day one.
- Partner with department heads to assess learning needs and craft bespoke development solutions, including service excellence, leadership, and soft-skills training.
- Design and deliver training workshops, coaching sessions, and blended-learning programmes (classroom, e-learning, on-the-job) that inspire confidence and promote continuous growth.
- Oversee statutory, compliance, and mandatory training to ensure all team members meet required standards while maintaining the highest level of guest service.
- Embed Cambridge House's values and service philosophy into all Management Development Programmes, shaping confident leaders who champion the guest experience.
- Promote career development within the hotel by creating structured pathways and supporting succession planning.
- Evaluate the impact of learning initiatives through feedback, assessments, and performance data, refining programmes to maximise their relevance and effectiveness.
- Embody and advocate Cambridge House's values in all learning delivery, promoting a warm, respectful, and refined service culture.
Qualifications
- Proven experience in a Learning & Development role within luxury hospitality or high-end service environments.
- Strong facilitation, coaching, and presentation skills.
- Experience designing and implementing blended learning programmes, including familiarity with LMS platforms.
- Excellent stakeholder-management skills, demonstrated by successful collaboration with senior leadership and operational teams.
- Strategic thinker with hands-on execution ability: comfortable creating long-term plans and also delivering direct training.
- Analytical mindset, able to assess learning effectiveness, use metrics, and adapt programmes for continuous improvement.
- Passion for luxury hospitality, with a genuine desire to see every team member thrive and deliver outstanding guest experiences.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
Learning & Development Manager in London employer: Cambridge House, Auberge Collection
Contact Detail:
Cambridge House, Auberge Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality sector, especially those connected to Cambridge House. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your passion for learning and development! When you get the chance to speak with hiring managers, share your ideas on how to enhance training programmes. This will demonstrate your commitment to their values and service philosophy.
✨Tip Number 3
Prepare for interviews by researching Cambridge House's history and values. Tailor your responses to reflect how your experience aligns with their mission of providing exceptional guest experiences and fostering a supportive team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cambridge House family.
We think you need these skills to ace Learning & Development Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for luxury hospitality shine through. We want to see how excited you are about the role and how you can contribute to the Cambridge House experience.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Learning & Development Manager role. Highlight your previous successes in similar environments, as we love seeing relevant examples!
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so share your unique perspective on learning and development in hospitality. This will help us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining the Cambridge House team!
How to prepare for a job interview at Cambridge House, Auberge Collection
✨Know Your Cambridge House
Before the interview, dive deep into the history and values of Cambridge House. Understand their ENRICH values and how they shape the guest experience. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Learning Strategies
Be prepared to discuss specific learning and development strategies you've implemented in previous roles. Highlight your experience with blended learning programmes and how you've tailored them to meet the needs of luxury hospitality environments.
✨Engage with Real Examples
Use real-life examples to demonstrate your facilitation and coaching skills. Share stories that illustrate how you've successfully collaborated with department heads to assess learning needs and create bespoke training solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the hotel's vision for learning and development. This shows your enthusiasm and strategic thinking, plus it gives you a chance to gauge how well your values align with theirs.