At a Glance
- Tasks: Lead the housekeeping team to ensure a luxurious and pristine environment for guests.
- Company: Cambridge House, a historic luxury hotel reimagining Mayfair's hospitality scene.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a unique collection of hotels that celebrate local culture and exceptional service.
- Why this job: Be part of an exciting pre-opening journey and shape unforgettable guest experiences.
- Qualifications: Experience in luxury hotel housekeeping leadership and strong organisational skills.
The predicted salary is between 45000 - 55000 £ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
As Assistant Director of Housekeeping at Cambridge House, your meticulous eye for detail, thoughtful leadership, and refined operational expertise will flourish as you work alongside the Director of Housekeeping to shape the seamless organisation and performance of the department. You will play a pivotal role in the pre-opening journey, helping to craft detailed procedures, training programmes and impeccable service standards, while ensuring the House opens to the highest level of presentation and cleanliness. As an engaged and inspiring leader, you will nurture and motivate the team to deliver an effortlessly elegant, consistent and truly memorable experience throughout.
Key Responsibilities
- Support the Director of Housekeeping in the overall management of the department, ensuring operational excellence across guest rooms, public areas and back-of-house spaces.
- Play an integral role in the pre-opening journey, contributing to recruitment, onboarding, creating training initiatives and the implementation of impeccable housekeeping standards.
- Oversee the daily rhythm of housekeeping operations, ensuring guest rooms and public spaces consistently embody the elegant, refined and residential charm of Cambridge House.
- Coordinate VIP arrivals and special requests to create bespoke guest experiences aligned with our values.
- Assist the Director of Housekeeping with recruitment, onboarding, continuous luxury service training and performance reviews for the housekeeping team.
- Assist in monitoring quality, productivity and staffing levels, ensuring efficient and intuitive scheduling that aligns seamlessly with the evolving needs of the business.
- Conduct meticulous inspections of guest rooms and public spaces, addressing any issues promptly with care, precision and a consistently discerning eye for excellence.
- Work closely with the Rooms and Engineering teams to ensure clear and proactive communication regarding room status, maintenance requirements, guest requests and preferences and the presentation of back-of-house spaces.
- Support the management of inventory and stock control, encouraging mindful and efficient use of resources while maintaining exceptional standards throughout.
- Uphold the highest standards of health, safety and hygiene at all times, ensuring a secure, pristine and beautifully maintained environment for guests and colleagues alike.
- Act as a confident departmental leader in the absence of the Director of Housekeeping, providing calm guidance, decisive direction and unwavering operational support.
Qualifications
- Proven experience in a senior housekeeping leadership role within a luxury hotel environment.
- Strong organisational and operational management skills with exceptional attention to detail and excellent communication skills.
- A calm, professional leadership style with the ability to motivate and support the team.
- A strong understanding of quality assurance, health & safety and housekeeping best practices.
- Commercial awareness, with experience managing labour cost, stock and budgets.
- Flexibility to support a new hotel opening, including varied shifts where required.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing and gracious yet unobtrusive service.
Assistant Director of Housekeeping in London employer: Cambridge House, Auberge Collection
Cambridge House is an exceptional employer, offering a unique opportunity to be part of a historic and luxurious hotel set to redefine the Mayfair experience. With a strong emphasis on employee growth, you will benefit from comprehensive training programmes and a supportive work culture that values meticulous attention to detail and teamwork. Join us in crafting unforgettable guest experiences while working in a beautifully reimagined Georgian mansion that blends heritage with modern elegance.
Contact Details:
Cambridge House, Auberge Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Housekeeping in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for housekeeping and leadership shine through. Share stories that highlight your attention to detail and how you've motivated teams in the past.
✨Tip Number 3
Research Cambridge House thoroughly! Understand its history, values, and what makes it unique. This knowledge will help you tailor your approach and demonstrate your genuine interest in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Cambridge House family.
We think you need these skills to ace Assistant Director of Housekeeping in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your attention to detail and leadership skills, especially in a luxury setting. We want to see how you can contribute to the unique charm of Cambridge House!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Director of Housekeeping role. Highlight relevant experience and skills that align with the job description. We appreciate when candidates take the time to connect their background with our vision for the hotel.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the Cambridge House team!
How to prepare for a job interview at Cambridge House, Auberge Collection
✨Know Your Housekeeping Standards
Familiarise yourself with the latest housekeeping standards and practices, especially in a luxury hotel setting. Be ready to discuss how you would implement these standards at Cambridge House, showcasing your attention to detail and operational expertise.
✨Showcase Your Leadership Style
Prepare to share examples of how you've successfully led a team in previous roles. Highlight your ability to motivate and inspire others, as well as how you handle challenges. This will demonstrate that you can nurture a team to deliver exceptional service.
✨Understand the Pre-Opening Process
Research the unique challenges of opening a new hotel. Be prepared to discuss your experience with recruitment, training, and creating operational procedures. This shows that you’re not just a fit for the role but also understand the bigger picture of launching a new property.
✨Be Ready for Scenario Questions
Anticipate questions about how you would handle specific situations, such as coordinating VIP arrivals or addressing cleanliness issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your problem-solving skills and commitment to excellence.
