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- Tasks: Design and deliver engaging learning experiences for a luxury hotel team.
- Company: Join the historic Cambridge House, a vibrant new luxury hotel in Mayfair.
- Benefits: Competitive salary, career development opportunities, and a supportive culture.
- Why this job: Shape the future of luxury hospitality and inspire a passionate team.
- Qualifications: Experience in Learning & Development within luxury hospitality is essential.
- Other info: Be part of a unique hotel opening that blends history with modern luxury.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries-old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike. Set in the historic building which formerly housed the iconic In and Out military club, the 18th-century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa, it will also be home to an exclusive members club set to define the new pulse of modern London life.
Job Description
As Learning & Development Manager at Cambridge House you will hold a pivotal role in shaping the growth, engagement, and excellence of our team members at one of London’s most anticipated luxury hotel openings. You will design and deliver learning experiences that reflect the refined elegance and exceptional service of Cambridge House, while cultivating a supportive and inspirational culture that is felt across our collection. Through your work, you will bring our ENRICH values to life, and learning will become an integral part of the team member journey, enriching both the guest experience and the sense of pride shared across our team.
Key Responsibilities
- Develop and implement a comprehensive learning & development strategy tailored to Cambridge House’s values, service philosophy, and operational needs.
- Lead the creation of an engaging induction and onboarding programme that ensures new team members feel welcomed, empowered, and aligned with our ethos from day one.
- Partner with department heads to assess learning needs and craft bespoke development solutions, including service excellence, leadership, and soft-skills training.
- Design and deliver training workshops, coaching sessions, and blended-learning programmes (classroom, e-learning, on-the-job) that inspire confidence and promote continuous growth.
- Oversee statutory, compliance, and mandatory training to ensure all team members meet required standards while maintaining the highest level of guest service.
- Embed Cambridge House’s values and service philosophy into all Management Development Programmes, shaping confident leaders who champion the guest experience.
- Promote career development within the hotel by creating structured pathways and supporting succession planning.
- Evaluate the impact of learning initiatives through feedback, assessments, and performance data, refining programmes to maximise their relevance and effectiveness.
- Embody and advocate Cambridge House’s values in all learning delivery, promoting a warm, respectful, and refined service culture.
Qualifications
- Proven experience in a Learning & Development role within luxury hospitality or high-end service environments.
- Strong facilitation, coaching, and presentation skills.
- Experience designing and implementing blended learning programmes, including familiarity with LMS platforms.
- Excellent stakeholder-management skills, demonstrated by successful collaboration with senior leadership and operational teams.
- Strategic thinker with hands-on execution ability: comfortable creating long-term plans and also delivering direct training.
- Analytical mindset, able to assess learning effectiveness, use metrics, and adapt programmes for continuous improvement.
- Passion for luxury hospitality, with a genuine desire to see every team member thrive and deliver outstanding guest experiences.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
Learning & Development Manager employer: Cambridge House, Auberge Collection
Contact Detail:
Cambridge House, Auberge Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury hospitality scene. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion for learning and development! When you get the chance to chat with hiring managers, share your ideas on how you can enhance their training programmes. Bring examples of past successes and how they align with Cambridge House’s values. This will show you’re not just looking for a job, but you’re genuinely excited about contributing to their team.
✨Tip Number 3
Prepare for interviews by researching Cambridge House thoroughly. Understand their ethos, values, and what makes them unique in the luxury hotel market. Tailor your responses to reflect how your experience and vision align with their mission. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cambridge House family. Keep an eye on our careers page for the latest opportunities and make sure your profile shines!
We think you need these skills to ace Learning & Development Manager
Some tips for your application 🫡
Show Your Passion for Learning: When you're writing your application, let your enthusiasm for learning and development shine through. We want to see how your passion aligns with our values at Cambridge House and how you can inspire others to grow.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or high-end service environments. We’re looking for someone who understands the nuances of our industry, so be specific about how your background fits the role.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique approach to learning and development, and how you plan to create a supportive culture at Cambridge House.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Cambridge House, Auberge Collection
✨Know Your Cambridge House
Before the interview, dive deep into the history and values of Cambridge House. Understand their ENRICH values and how they shape the guest experience. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Learning & Development Expertise
Prepare to discuss your previous experiences in Learning & Development, especially within luxury hospitality. Bring specific examples of training programmes you've designed or delivered, and be ready to explain how they improved team performance or guest satisfaction.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about their current learning initiatives and how they measure success. This not only shows your interest but also gives you insight into their expectations and culture.
✨Demonstrate Your Passion for Luxury Hospitality
Express your enthusiasm for the luxury hospitality sector during the interview. Share stories that highlight your commitment to exceptional service and how you’ve helped others thrive in similar environments. This will resonate well with their focus on creating outstanding guest experiences.