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- Tasks: Lead IT systems setup and ensure smooth operations in a luxury hotel environment.
- Company: Join the historic Cambridge House, a vibrant new luxury hotel in Mayfair.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Shape the tech landscape of a unique hotel and make a real impact.
- Qualifications: 5+ years in IT roles, preferably in luxury hotels, with strong troubleshooting skills.
- Other info: Be part of a team that values innovation and excellence in hospitality.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.
As Cambridge House’s IT Manager, you will be a technical leader, instrumental in bringing our systems, processes, and support infrastructure online, before opening, and maintaining them to the highest standards afterwards. You will work closely with external specialists and internal team members. You will train and equip our duty engineers, ensure smooth resolution of issues, and uphold systems that support everything from guest stay to back-of-house operations.
This role offers a unique opportunity to shape and influence the technology landscape from the ground up by developing and establishing procedures, SOPs, and standards that will guide future operations and drive innovation.
Key Responsibilities- Lead the commissioning and setup of all hotel IT/engineering systems in collaboration with external technicians, ensuring everything meets or exceeds luxury hotel standards.
- Oversee daily IT/engineering operations: ensure that all systems (hardware and software) perform reliably - including any AV, guest services tech, building management systems, workstations, etc.
- Train, mentor and support duty engineers and other technical team members to troubleshoot systems, follow best practices, and deliver seamless support.
- Rapidly diagnose and resolve technical issues, working either hands-on or coordinating with engineers and external contractors, ensuring minimal disruption to guests and operations.
- Maintain records of all systems, installations, equipment, licenses; ensure that preventative maintenance schedules are in place and adhered to.
- Ensure that system documentation and user-guides are prepared so that all team members understand how to use and maintain the systems.
- Work with relevant departments (housekeeping, front office, food & beverage, guest services) to understand their technology-needs and ensure their technical tools are functioning correctly.
- Assist with procurement of IT hardware & software, in consultation with external specialists, ensuring quality, suitability, and cost-effectiveness.
- Maintain a strong awareness of latest technologies and “best-in-class” engineering practices so Cambridge House remains at the cutting edge, utilising the latest technology from lead manufacturers.
- Demonstrated experience (typically 5+ years) in an IT engineering or technical role, preferably in luxury hotels.
- Hands-on exposure to state-of-the-art engineering systems: familiarity with advanced building technologies, AV systems, guest-facing tech, automation, etc.
- Proven ability to train and supervise duty engineers.
- Excellent troubleshooting skills: diagnosing complex technical problems, working under pressure, and delivering solutions with elegance and calm.
- Strong communication skills: you must be able to explain technical issues in accessible language to team members and departments who are non-technical.
- Solid organisational skills, attention to detail, ability to keep accurate documentation and to organise preventative maintenance schedules.
- A proactive mindset: someone who anticipates issues, seeks continuous improvement, and takes pride in ensuring reliability.
- Understanding of security and data protection in technical systems.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
IT Manager employer: Cambridge House, Auberge Collection
Contact Detail:
Cambridge House, Auberge Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and IT sectors. Attend industry events or join online forums where you can meet people who might know about job openings at places like Cambridge House.
✨Tip Number 2
Show off your skills! If you have a portfolio of past projects or achievements, bring it along to interviews. Demonstrating your hands-on experience with state-of-the-art engineering systems will set you apart from the crowd.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the technology landscape at Cambridge House and how you can contribute to their vision. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier for you to land that IT Manager role.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and how it can enhance the guest experience. Share specific examples of how you've used tech to solve problems or improve processes in previous roles.
Tailor Your CV: Make sure your CV is tailored to the IT Manager role at Cambridge House. Highlight relevant experience, especially in luxury hotel environments, and don’t forget to mention any hands-on work with advanced systems that aligns with our needs.
Be Clear and Concise: We appreciate clarity! Use straightforward language to explain your technical skills and experiences. Avoid jargon where possible, as we want to ensure everyone understands your expertise, regardless of their technical background.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cambridge House. We can’t wait to hear from you!
How to prepare for a job interview at Cambridge House, Auberge Collection
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest IT systems and technologies relevant to luxury hotels. Brush up on your knowledge of AV systems, building management tech, and guest-facing solutions. Being able to discuss these confidently will show that you're ready to lead Cambridge House's tech landscape.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in high-pressure situations. The interviewers will want to see your troubleshooting skills in action, so think of specific instances where you’ve turned a potential disaster into a smooth operation.
✨Communicate Clearly and Effectively
Since you'll be working with non-technical team members, practice explaining complex tech concepts in simple terms. During the interview, demonstrate your ability to communicate clearly, as this will be crucial for training and mentoring duty engineers at Cambridge House.
✨Emphasise Your Proactive Mindset
Share examples of how you've anticipated issues before they arise and implemented preventative measures. This proactive approach is key in maintaining the high standards expected at a luxury hotel, and it will resonate well with the interviewers looking for someone who takes pride in reliability.
