At a Glance
- Tasks: Lead a front office team to create unforgettable guest experiences at Cambridge House.
- Company: Luxury hotel known for its elegance and exceptional service.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Join a passionate team dedicated to excellence in service and guest experience.
- Why this job: Be the face of luxury hospitality and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury hotel front office operations and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
As Front Office Manager of Cambridge House, you will ensure our guests enjoy a seamless and memorable experience from arrival to departure. You will lead a dedicated front office team, maintaining the highest standards of service, and creating a welcoming, polished environment while ensuring calm and seamless arrival and departure experiences that reflect the refinement and elegance of Cambridge House. This role combines operational oversight with a hands‑on approach to delivering world‑class guest experiences. You will set the tone for the department through visible presence, calm professionalism and a commitment to exceptional service standards.
Key Responsibilities
- Lead the pre‑opening preparation of the Front Office operation, including departmental set‑up, service procedures, operational readiness and team member onboarding.
- Act as a visible presence within the lobby and reception areas, taking pride in the atmosphere, presentation and energy of the guest arrival experience at Cambridge House, whilst leading by example through a polished, calm and approachable presence.
- Uphold and continuously reinforce luxury service standards across all guest interactions, ensuring check‑in and check‑out experiences are efficient, accurate and personalised, reflecting the luxury standards and refined service style of Cambridge House.
- Support and develop the Front Office team through clear guidance, hands‑on operational support, regular feedback and ongoing coaching, promoting accountability, professionalism, ongoing learning and pride in delivering exceptional guest experiences.
- Guide the team in resolving guest concerns with professionalism, discretion and poise, ensuring all matters are handled promptly and thoughtfully.
- Support and mentor Assistant Front Office Managers and Supervisors in their daily responsibilities, ensuring consistent leadership presence and operational decision‑making across all shifts.
- Coordinate daily briefings and maintain clear communication across the Front Office team and wider operational departments to ensure seamless operational flow, room readiness, booking accuracy and fulfilment of guest preferences and special requests.
- Ensure all team members maintain a thorough understanding of Cambridge House facilities, services, systems and procedures, enabling them to confidently and accurately support guest needs.
- Maintain accurate guest records, billing information and operational documentation within Opera Cloud and associated systems, ensuring compliance with GDPR and company standards, procedures and confidentiality requirements at all times.
- Oversee departmental administration and daily financial processes, whilst supporting departmental rostering, payroll administration and labour management to maintain operational efficiency.
- Prepare and contribute to operational reports, quality audits and departmental performance reviews, supporting the ongoing development, implementation and refinement of Front Office standard operating procedures and service practices.
- Build strong relationships with guests, recognising preferences and creating highly personalised experiences.
- Ensure the Front Office operation consistently reflects the refinement, elegance and service philosophy of Cambridge House through exceptional presentation, organisation and attention to detail.
- Ensure full compliance with company policies, health and safety standards, security procedures and data protection requirements at all times.
Qualifications
- Significant leadership experience in Front Office operations within a luxury hotel environment.
- Excellent communication skills with the ability to build meaningful relationships with both guests and team members.
- Warm, polished and professional presence with a natural passion for luxury hospitality.
- Calm under pressure with strong organisational and problem‑solving abilities.
- High attention to detail and a commitment to delivering exceptional standards consistently.
- Strong knowledge of Opera Cloud or similar PMS.
- Flexible availability, including weekends and public holidays.
Front Office Manager employer: Cambridge House, Auberge Collection
At Cambridge House, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values professionalism and personal growth. Our Front Office Manager role not only allows you to lead a dedicated team in delivering world-class guest experiences but also provides ample opportunities for ongoing training and development in a luxury hotel environment. With a commitment to excellence and a focus on creating memorable moments for our guests, working at Cambridge House means being part of a prestigious establishment that truly values its employees.
Contact Details:
Cambridge House, Auberge Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop by and introduce yourself. A warm smile and a confident handshake can leave a lasting impression on the hiring team.
✨Tip Number 3
Prepare for interviews by practising common questions related to front office management. Think about how you’d handle guest complaints or improve service standards, and be ready to share your ideas!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly shows your enthusiasm for joining our team at Cambridge House.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through! Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us at Cambridge House.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. Highlight your leadership experience and how it aligns with our commitment to exceptional service standards.
Be Professional Yet Approachable:We’re looking for someone with a polished presence, so keep your tone professional but friendly in your written application. This sets the right vibe for what we value at Cambridge House!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Cambridge House.
How to prepare for a job interview at Cambridge House, Auberge Collection
✨Know Your Luxury Standards
Before the interview, brush up on luxury service standards and what they mean in practice. Be ready to discuss how you would uphold these standards at Cambridge House, especially during guest interactions.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a high-pressure environment. Highlight your hands-on approach and how you support team members, as this aligns with the role's focus on mentorship and operational oversight.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've resolved guest concerns with professionalism and poise. Be ready to share these stories, as they will showcase your ability to maintain calm and deliver exceptional service under pressure.
✨Familiarise Yourself with Opera Cloud
Since strong knowledge of Opera Cloud is essential, make sure you're comfortable discussing its features and how you've used similar systems in the past. This will show that you're prepared to handle the operational aspects of the role right from the start.
