PMO Coordinator - Fixed Term Contract

Founded in 2013 and having grown to over 130 staff today, CHR gives healthcare decision makers the power of knowing by providing critical insights, analysis and interpretation that informs pivotal decisions that advance healthcare. Our vision is to help the brightest ideas reach patients. We achieve this by combining research excellence with deep subject matter expertise in a range of therapy areas and a passion for enabling our clients to deliver innovative products and services to those who need them.

Our values enable us to embed considered and curious teams at the heart of any client challenge:

• Collaboration - We build strong connections to achieve more together
• Excellence - We aim for greatness in everything we do
• Community - We deliver beyond work for our people, our clients, and wider society
• Courage - We embrace challenges as opportunities for growth
• Integrity - We always do the right thing

The Opportunity

We are looking for an experienced PMO Coordinator on a fixed term contract, to join the Programme Management team. The PMO Coordinator will support our client facing consulting teams, optimising our resourcing, delivery timelines, financial and client reporting and general support for the group. You will play a critical role in supporting our commercial delivery project teams to ensure their initiatives are governed, tracked, and delivered to time, budget, and scope.

Requirements

Your key responsibilities will include:

• Project Planning, Scheduling and Scoping

• Support project leads in defining project scope, milestones, deliverables, timelines, and dependencies
• Monitor project progress across time, budget, scope, and quality dimensions
• Track and report on key milestones
• Identify early warning signs of delay, overspend, or misalignment and work with delivery leads to take corrective action
• Support the development and maintenance of project and business unit-level plans
• Ensure alignment of plans with resource, finance, and delivery expectations
• Support delivery teams in identifying and assessing scope changes and their impact
• Maintain change logs and ensure appropriate approval and documentation of changes

• Maintain centralised resourcing plans and monitor allocation versus availability across all active and pipeline projects
• Liaise with project leads and other members of the PMO to assess capacity constraints and support forward-looking scenario planning
• Work with Business Unit Leads and Project Leads to ensure accurate resource plans are maintained
• Support capacity planning, onboarding, and forecasting across the Business Units
• Track utilisation and flag capacity risks or resourcing bottlenecks

• Collaborate with delivery and finance teams to monitor project budgets and actuals
• Track spend-to-date vs. forecast and highlight variances
• Support financial reporting and provide insights to aid commercial decision-making

• Maintain and update RAID logs [Risks, Assumptions, Issues, Dependencies] in collaboration with project leads
• Support identification, mitigation, and resolution of project risks and issues, ensuring clear ownership and timely escalation

• Oversee timesheet compliance across the projects
• Ensure timely submission, approvals, and accurate project coding for time entries

• Ensure documentation, templates, and delivery artefacts are up-to-date, compliant with PMO standards, and easily accessible
• Support governance processes such as stage gate reviews, milestone approvals, and audit trail maintenance

• Maintain critical path schedules and milestone trackers across concurrent client projects
• Coordinate milestone delivery and sign-off processes, ensuring interdependencies are clearly managed
• Escalate milestone risks and delays, supporting the development of remediation plans

• Produce regular status reports and dashboards [e.g., RAG status, KPIs, financials, resource usage]
• Enable clear visibility of project health for senior stakeholders and governance forums

• Track onboarding, contracts, and deliverables for third-party resources and contractors
• Ensure third parties are managed within agreed terms and performance monitored

Who will thrive here?

You will bring a detailed knowledge of client experience in a PMO, project support, or project coordination role within a consultancy or delivery-focused organisation. You will, ideally, have experience of working in a Professional Services or Consultancy environment, in addition to having strong planning, coordination, and organisational skills, with excellent attention to detail. As well as being comfortable supporting multiple complex projects simultaneously.

You will be familiar with project governance, risk/issue management, and delivery assurance, in addition to project management methodologies [e.g. PRINCE2, Agile, MSP] and possess a high proficiency in Microsoft Excel, PowerPoint, Project, and collaboration tools [e.g., SharePoint, Teams, Jira]. Exposure to tools like Power BI, Certinia [PSA and Financial Management], SalesForce CRM and other Salesforce modules is also essential.

Strong interpersonal skills, active listening skills and excellent written and verbal communication skills are essential, as is the ability to communicate with technical staff, business users, and stakeholders at all levels. Proven ability to manage, plan and be accountable for activities involving interaction with business employees, external vendors, and stakeholders, as well as high levels of IT literacy and use of MS Office and Project applications.

Benefits

CHR's main office is in Shoreditch, London and provides the opportunity to work within our hybrid working model. Due to the client-facing nature of this role, we anticipate 2-3 days per week on-site. We offer a flexible and supportive atmosphere as well as a competitive salary and benefits package that includes:

• £35,000 - £40,000 per annum [dependent on experience]
• Annual bonus
• Private Healthcare and Life Assurance
• Contributory Pension Scheme
• Cycle to work scheme
• Personal fitness allowance

CHR for Society: We believe that a great business is not just about revenues and profits. It's also about using our expertise and resources to have a positive impact on society and the environment. At CHR we are fully committed to driving positive change in the world - we want our employees to not only build fantastic careers, but also to know they have the ability to positively impact society along the way.

Equity, Diversity and Inclusion

We are an Equal Opportunity Employer and make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.