At a Glance
- Tasks: Coordinate customer enquiries and manage laboratory bookings in a dynamic environment.
- Company: Join Cambridge Fire Research, a leading fire testing laboratory with a friendly team.
- Benefits: Flexible hours, training provided, and opportunities for career growth.
- Other info: No prior fire-testing experience needed; we value your enthusiasm and willingness to learn.
- Why this job: Be the vital link between customers and our technical team, making a real impact.
- Qualifications: Strong organisational skills and confident communication are essential.
The predicted salary is between 30915 - 37785 £ per year.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
- Business Operations Coordinator
- Pampisford, Cambridgeshire CB22
- Monday - Friday, 40 hours per week (negotiable)
- About the Business
Cambridge Fire Research is an independent UKAS-accredited fire testing laboratory (Accreditation No. 4319) and a member of EGOLF, based just South of Cambridge.
We provide fire-resistance and acoustic testing, primarily for customers in construction, fire protection and the wider built environment.
We are making significant investment in our testing capabilities, with completion planned for the first half of 2027, enhancing our offering and giving customers a joined-up testing service.
We are a small, friendly and practical team.
The work is specialist, but previous fire-testing experience is not required.
Training will be provided, and relevant experience from a customer-focused, technical, construction, laboratory, sales-support or service environment would be an advantage.
The Role In A Nutshell
This role is the coordination hub between customers and the technical team.
You will take ownership of customer enquiries and communication, organise laboratory bookings, maintain the testing and activity schedule, support routine commercial administration and coordinate the information, people and resources needed to keep work moving.
The role is primarily administrative and operational, but it requires judgement, confidence with customers and the ability to manage changing priorities.
What Success Looks Like
- Customers receive prompt, clear and professional communication.
- Quotations and customer purchase orders are supported by complete, accurate and timely information.
- The current and forward testing schedule is accurate, visible and realistic.
- People, resources, information and dependencies are coordinated before they become constraints.
- Customer commitments, deliverables and hand-offs are followed through.
- Schedule conflicts and emerging delays are identified and escalated early.
- Routine purchasing, records and trackers are controlled, current and reliable.
- The Person We're Looking For
You will be an energetic and dependable organiser who enjoys being the person who keeps customers informed and makes the moving parts fit together.
You will be comfortable following up colleagues, working across functions and bringing order to a schedule that changes frequently.
Essential Capabilities
- Strong organisation and prioritisation, with careful attention to detail.
- Confident, professional customer communication by telephone and email. xsabvtc
- Ability to coordinate schedules, information, actions and deadlines across several people.
- Good judgement about when to resolve an issue and when to escalate it.
- Accurate record-keeping and confidence using Microsoft
- Please click on the apply button to read the full job description
Business Operations Coordinator in Draycott employer: Cambridge Fire Research
The Dixon International Group Ltd is an exceptional employer, offering a supportive and family-oriented work culture where employees are valued as part of an extended family. Located in the picturesque Pampisford, Cambs, our 3.5-acre landscaped site provides a dynamic work environment with diverse tasks that promote hands-on skills and personal growth. With a strong history of innovation and numerous awards, we ensure competitive remuneration and benefits tailored to individual skills and experience, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Coordinator in Draycott
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We think you need these skills to ace Business Operations Coordinator in Draycott
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Cambridge Fire Research, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Cambridge Fire Research
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Cambridge Fire Research’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
