Student Support Officer - Welfare in London

What are we looking for?

We are currently looking for a Student Support Officer – Welfare to join On Campus London.

The Student Support Officer – Welfare is required to:

Perform a key role facilitating a highly supportive and caring environment for ONCAMPUS students to help them succeed, allowing them to reach their potential and providing opportunities for students to develop emotionally and socially. The post-holder will have a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda.

Additionally, the post will support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction, visa maintenance and fee collection processes ensuring adherence to a variety of external regulations from the UKVI, QAA and partner university in respect of compliance processes and data management.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Person Specification

Education

• HND or equivalent experiential learning

Experience

• Experience of working in a customer-focussed environment
• Experience of providing customer support
• Experience of working with data

Skills

• IT literate
• Ability to plan workloads and meet deadlines
• Ability to work unsupervised
• Attention to detail

In particular, you will: :

• Treat all students and staff with dignity, building relationships rooted in mutual respect.
• Have regard for the need to safeguard students’ well-being, developing and maintaining a full understanding of current policies and procedures.
• Show tolerance of and respect for the rights of others.
• Maintain high standards of attendance and punctuality.
• Help to create and maintain a safe working environment for everyone.

Please see attached job description for further job role information.

What does Cambridge Education Group do?

Cambridge Education Group is an international education provider that offers a range of services such as Pathway and Pre University Programs, Pre University Education, Preparatory education through foundations and master’s programmes, English Language courses, University application guidance along with creating Internship opportunities.

Why will you love working here?

Whether you work in one of our OnCampus or Managed Campus centres, in CEG Online supporting one of our many partner universities, or as part of one of our central service functions you will find a friendly, fast-paced and supportive work environment created by our diverse range of colleagues.

Employee Values

At Cambridge Education Group we believe that in living our values every single day we Achieve More for everyone around us, and in so doing makes it a great place to work.

Expert – Each individual strives to demonstrate expertise in everything they do, from previous experiences or acquiring new, relevant skills and know-how. We are great at sharing our knowledge to help our students, fellow colleagues and partners Achieve More.

Authentic – Our actions are taken, and decisions made, in line with our vision and mission; we trust everyone to do the right thing and deliver what they say they will through genuine, open and honest dialogue. We bring our whole selves to work, maximising our diversity to Achieve More.

Innovative – We continually improve all aspects of what we do, being solution-focused to affect change on our path to Achieve More.  All colleagues share their ideas, big and small, and are flexible to new practices, approaches and ways of working.

Benefits

UK

• Perkbox (includes hundreds of discounts on brands)

• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as a dedicated Mental Health Support Network.
• Private Medical
• Life Assurance
• Cycle to work scheme
• Car Leasing
• Discounts with childcare providers during School holidays
• Staff Discount on CEG Digital courses
• Mentoring scheme
• Enhanced annual leave entitlement