At a Glance
- Tasks: Support students' welfare and create a caring environment for their success.
- Company: Join Cambridge Education Group, a leading international education provider.
- Benefits: Enjoy discounts, private medical care, and a supportive work culture.
- Other info: Dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: HND or equivalent experience, customer support background, and IT literacy.
What are we looking for?
We are currently looking for a Student Support Officer - Welfare to join On Campus London.
The Student Support Officer - Welfare is required to:
Perform a key role facilitating a highly supportive and caring environment for ONCAMPUS students to help them succeed, allowing them to reach their potential and providing opportunities for students to develop emotionally and socially. The post-holder will have a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda.
Additionally, the post will support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction, visa maintenance and fee collection processes ensuring adherence to a variety of external regulations from the UKVI, QAA and partner university in respect of compliance processes and data management.
Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.
Person Specification
Education
- HND or equivalent experiential learning
Experience
- Experience of working in a customer-focussed environment
- Experience of providing customer support
- Experience of working with data
Skills
- IT literate
- Ability to plan workloads and meet deadlines
- Ability to work unsupervised
- Attention to detail
In particular, you will: :
- Treat all students and staff with dignity, building relationships rooted in mutual respect.
- Have regard for the need to safeguard students’ well-being, developing and maintaining a full understanding of current policies and procedures.
- Show tolerance of and respect for the rights of others.
- Maintain high standards of attendance and punctuality.
- Help to create and maintain a safe working environment for everyone.
Please see attached job description for further job role information.
What does Cambridge Education Group do?
Cambridge Education Group is an international education provider that offers a range of services such as Pathway and Pre University Programs, Pre University Education, Preparatory education through foundations and master’s programmes, English Language courses, University application guidance along with creating Internship opportunities.
Why will you love working here?
Whether you work in one of our OnCampus or Managed Campus centres, in CEG Online supporting one of our many partner universities, or as part of one of our central service functions you will find a friendly, fast-paced and supportive work environment created by our diverse range of colleagues.
Employee Values
At Cambridge Education Group we believe that in living our values every single day we Achieve More for everyone around us, and in so doing makes it a great place to work.
Expert – Each individual strives to demonstrate expertise in everything they do, from previous experiences or acquiring new, relevant skills and know-how. We are great at sharing our knowledge to help our students, fellow colleagues and partners Achieve More.
Authentic – Our actions are taken, and decisions made, in line with our vision and mission; we trust everyone to do the right thing and deliver what they say they will through genuine, open and honest dialogue. We bring our whole selves to work, maximising our diversity to Achieve More.
Innovative – We continually improve all aspects of what we do, being solution-focused to affect change on our path to Achieve More. All colleagues share their ideas, big and small, and are flexible to new practices, approaches and ways of working.
Benefits
UK
- Perkbox (includes hundreds of discounts on brands)
- Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as a dedicated Mental Health Support Network.
- Private Medical
- Life Assurance
- Cycle to work scheme
- Car Leasing
- Discounts with childcare providers during School holidays
- Staff Discount on CEG Digital courses
- Mentoring scheme
- Enhanced annual leave entitlement
Student Support Officer - Welfare in London employer: Cambridge Education Group
Cambridge Education Group is an exceptional employer, offering a vibrant and supportive work environment in the heart of London. As a Student Support Officer - Welfare, you will play a crucial role in fostering student success while benefiting from a culture that values expertise, authenticity, and innovation. With comprehensive employee benefits, including mental health support, private medical care, and opportunities for professional growth, you'll find a rewarding career dedicated to making a positive impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Support Officer - Welfare in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Student Support Officer role.
✨Tip Number 3
Show your passion for student welfare! During the interview, share specific examples of how you've supported students in the past. This will demonstrate your commitment to creating a caring environment that aligns with the job description.
✨Tip Number 4
Don’t wait around! If you’re interested in this role, apply through our website ASAP. Remember, interviews might happen before the application deadline, so get your foot in the door early!
We think you need these skills to ace Student Support Officer - Welfare in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Support Officer - Welfare role. Highlight your experience in customer support and any relevant skills that align with our values at StudySmarter.
Showcase Your Skills:We want to see your IT literacy and attention to detail shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed workloads and met deadlines.
Be Authentic:Let your personality come through in your application. We value authenticity, so don’t hesitate to share your genuine passion for supporting students and creating a positive environment.
Apply Early:Don’t wait until the last minute! Since we might start interviewing before the application deadline, it’s best to submit your application as soon as possible through our website.
How to prepare for a job interview at Cambridge Education Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Support Officer - Welfare. Familiarise yourself with the key responsibilities, such as supporting students' emotional and social development, and how you can contribute to creating a caring environment.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer-focused environments. Think of specific examples where you've provided support or worked with data, and how those experiences have prepared you for this role.
✨Demonstrate Your Values
Cambridge Education Group values authenticity, expertise, and innovation. Prepare to share how you embody these values in your work. For instance, think about a time when you had to be innovative in solving a problem or how you’ve built genuine relationships with students or colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might ask about the student engagement agenda or how the team collaborates to ensure compliance with regulations. It’s a great way to demonstrate your enthusiasm!
