Community Library Assistant in Wisbech

Do you have a knack for helping people, and a desire to work at the heart of the local community? We are looking for an enthusiastic and versatile person to join our friendly and hard-working team. Wisbech Library is a busy and vibrant library catering for a growing and diverse community. As well as catering for all ages with our selection of books, we organise regular activities and events and work closely with schools and other local groups.

This post is based at Wisbech Library for 37 hours pw. This role involves some weekend and evening working. Staff from Wisbech Library support a wider team which includes the library in Whittlesey and occasionally other libraries in the East Cambs and Fenland area. Therefore some travel may be necessary from time to time.

What will you be doing? This is primarily a customer facing role working in the library, dealing with enquiries, supporting customers to access online services and promoting the Library offer in the community. There are many opportunities to support and deliver library events, including Rhymetime and Storytimes and although there is plenty of routine work, there are also many opportunities to be creative. Library experience is an advantage, however we would love to hear from candidates who have demonstrated exceptional customer service skills in other contexts. Training will be given on specific library systems, but an ability to work with IT is essential. The successful candidate will be passionate about what public libraries can offer and able to promote our services both within the library and in the wider community.

Please note this post requires the post holder to be mobile; library work can be physically demanding and this post may involve some lone working.

About you: Please refer to the job description and person specification for full details about this job role. Please note: The supporting statement is the most important part of your application. This will be used in the shortlisting process to assess whether you meet the essential requirements for the role. When completing the supporting statement for this position, please tell us how your skills, experience, capability and potential match each of the criteria in the Person Specification. Think carefully about the following criteria and provide practical examples of how and when you have used the particular knowledge, skill or experience:

• Demonstrate your understanding of delivering good customer service.
• Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires.
• A pleasant, helpful manner with customers of all ages and abilities.
• A strong team player, able to work with colleagues on projects and contribute to team goals.
• Flexibility and adaptability in all areas of work, including being able to respond to a change in hours or workplace location.

Please note: all applications must be made online and we cannot accept CVs.

About us: Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do. We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action. We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager to discuss any adjustment needs.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.