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- Tasks: Support our Community Service by answering calls, coordinating care sessions, and enhancing service delivery.
- Company: Join Cambridgeshire County Council, a compassionate and inclusive workplace.
- Benefits: Enjoy sector-leading pay, flexible working, wellbeing packages, and professional development opportunities.
- Why this job: Make a real difference in the lives of children and young people with disabilities.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Dynamic team environment with excellent career growth and volunteering opportunities.
The predicted salary is between 30000 - 42000 Ā£ per year.
Our Duty Business Officer role is an important one, at the heart of the high-quality care and service we provide in the Community Support Service - Provider Team. We invest in our Business Officers from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.
We need a permanent Duty Business Officer to answer calls, update our recording systems, coordinate sessions of care - and more! The successful candidate will be part of a highly motivated team, working closely with the Community Support Service Provider Team, making sure we always deliver the best outcomes for the Children and Young People with Disabilities in Cambridgeshire.
The Candidate will need to be comfortable with a proactive approach to tasks and be proactive in solving problems and engage positively with internal and external colleagues, partners, and providers. We adopt a hybrid and flexible approach to work so, once trained, you will be able to work some of your days from an appropriate office location and home environment. Your office base will be in St Ives.
This is a full-time role covering the core hours of 10:00-14:00 Monday-Friday; we would also welcome applications for a job share of 2 x 18.5 hours.
The closing date is 27/01/2026. Interviews will be held faceātoāface at Broad Leas, St Ives, PE27 5QB, week commencing 09/02/2026.
If you would like further information or would like to chat about this opportunity, please contact: Emma Fordham 07500 127051 emma.fordham@cambridgeshire.gov.uk.
Our benefits
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
- Buy up to 4 weeks additional annual leave (proārata) through our salary sacrifice scheme.
- Take your bank holidays flexibly to better suit your personal circumstances.
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth.
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network.
- Opportunities to nominate and receive Employee Recognition Awards.
- An Our Cambs Rewards account, giving you access to ināstore and online discounts as well as our Car Lease and Cycle to Work schemes.
What will you be doing?
As a Duty Business Officer, you will be at the heart of our operations, working closely with the Community Support Service - Provider Team to drive efficiency, improve processes, and enhance service delivery. Our Business Officers provide essential administrative support working as part of dynamic and customer-focused teams. You will deal with calls from our families as well as internal queries, ensure appropriate scheduling of sessions, manage service user details and support onboarding of new team members and much more!
About you
The successful candidate must have excellent knowledge of Windows & Microsoft packages (including Teams, Word, Excel, Outlook, PowerPoint and Internet) and be able to pick up new IT systems effectively. To be considered for this exciting role, candidates will be excellent communicators both spoken and written. You will work effectively with colleagues as part of a team and have a willingness to learn and progress with a canādo attitude. The successful candidate must be able to demonstrate they are able to work using their own initiative regarding their own workload and prioritisation. The successful candidate will also have proven experience & understanding of working with GDPR regulations and will be enthusiastic about providing high quality customer service.
If this sounds like you, please demonstrate how you meet all the essential criteria of the person specification in your personal statement.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do. We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you donāt meet every single requirement in the job role but think this could be you, please donāt be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy.
Duty Business Officer in St Ives employer: Cambridge County Council
Contact Detail:
Cambridge County Council Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Duty Business Officer in St Ives
āØTip Number 1
Get to know the company! Research Cambridgeshire County Council and its Community Support Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
āØTip Number 2
Practice your communication skills! As a Duty Business Officer, you'll need to engage with various stakeholders. Try mock interviews with friends or family to boost your confidence and refine your responses.
āØTip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges proactively. This will demonstrate your ability to handle the dynamic nature of the role.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Duty Business Officer in St Ives
Some tips for your application š«”
Show Your Passion: When writing your application, let your enthusiasm for the Duty Business Officer role shine through. We want to see how much you care about making a difference in the lives of children and young people with disabilities.
Tailor Your Personal Statement: Make sure to customise your personal statement to highlight how your skills and experiences align with the job description. Weāre looking for specific examples that demonstrate your problem-solving abilities and communication skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Donāt forget to submit your application through our website! Itās the best way to ensure it gets to us directly. Plus, youāll find all the details you need about the role and our fantastic benefits there.
How to prepare for a job interview at Cambridge County Council
āØKnow Your Role Inside Out
Before the interview, make sure you thoroughly understand the Duty Business Officer role. Familiarise yourself with the key responsibilities like answering calls, updating recording systems, and coordinating care sessions. This will help you demonstrate your knowledge and enthusiasm during the interview.
āØShowcase Your Communication Skills
As a Duty Business Officer, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether it's resolving issues or collaborating with colleagues. Practising clear and concise responses will also help you shine during the interview.
āØDemonstrate Problem-Solving Abilities
The role requires a proactive approach to problem-solving. Think of specific instances where you've tackled challenges head-on. Be ready to discuss how you prioritised tasks and made decisions that led to positive outcomes, especially in a team setting.
āØEmbrace the Values of Cambridgeshire
Familiarise yourself with the values and culture of Cambridgeshire County Council. During the interview, express how your personal values align with theirs, particularly around inclusivity and community service. This will show that you're not just looking for a job, but a place where you can truly contribute.
