Quality Assurance Officer

Do you know what good Social Care practice looks like? Are you interested in showcasing good practice and helping colleagues to do their best work? Do you want the chance to make a difference to the way services are delivered to improve outcomes for children, young people and their families? We would love to hear from you.

As a Quality Assurance Officer you will have the opportunity to work across all of Cambridgeshire County Council's Children's Services, including Targeted Support, Youth Justice and SEND. You will be part of a small team that has a strong emphasis on social care values and practice standards. After your induction, this role will be hybrid and includes travel across Cambridgeshire as well as home working. Our current team base is Scott House, Huntingdon.

If you would like to discuss the role in more detail please email Helen Love, Service Manager Quality Assurance, Participation and Independent Visitors to arrange a phone call or Teams meeting. Interviews will be held in person at Scott House in Huntingdon on 31st March 2026 and will include a young people panel as the voice of those receiving a service is at the heart of practice in Cambridgeshire County Council from the very start of your journey with us.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Our benefits

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme.
• Take your bank holidays flexibly to better suit your personal circumstances.
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth.
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network.
• Opportunities to nominate and receive Employee Recognition Awards.
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes.

What will you be doing?

Your role will be varied and interesting. Here are some of the things you will be doing:

• Interpreting data, utilising feedback and liaising with the service to plan audit activity.
• Completing audits (both desktop and side by side with practitioners).
• Engaging with those who receive a service to ensure their voice is at the centre of all we do.
• Report writing.
• Sharing your findings in creative ways, with a wide-ranging audience, including senior leaders.
• Informing and delivering workforce development activities, such as workshops - working closely with colleagues in our Learning and Development Service and the Cambridgeshire Academy for Reaching Excellence (CARE).
• Assisting leaders in coordinating quality and performance monitoring activity within services.

About you

Ideally, you are a Social Worker who is registered with Social Work England. But if you have a degree (or equivalent) in a related field, or extensive experience of working in social care or youth justice, we would love to hear from you too!

You are professionally curious and want to understand why something has happened, what the impact might be and how we could improve it. You can be flexible with changing demands and are creative in your approaches to meeting work challenges.

For a full list of the requirements of the role, please check out the Job Description & Person Specification.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.