Marketing, Product and Sales Graduate Trainee in Leicester

Opportunity: Graduate Trainee - Marketing, Product & Sales

Company: Cambridge & Counties Bank

Contract Type: Full-time, Permanent

Start Date: ASAP

Job Purpose

To undertake a training programme which will expose you to a variety of duties and experiences by way of rotating through a number of separate functions/departments of the Bank.

The programme covers a period of 24 months, where the Graduate Trainee will spend time in the following business areas

Marketing

To support the marketing team in reporting, analytics, and research.

The role will include analysing and managing data for campaigns, website, and customer research. The role will also support the team in customer research to develop our proposition, brand and customer journeys and creating ROI (return on investment) reports using Lookerstudio, HotJar and SEMrush and other analytical tools.

Product & Proposition

To support the day-to-day management and performance activities of the Asset Finance, Real Estate Finance and Savings products. Use data, customer insight and market intelligence to support portfolio profitability and sustainable growth by supporting and delivering pricing and other agreed changes. Work collaboratively within the Product and Proposition and partner closely with other teams including but not limited to Marketing, Finance and IT ensuring that products continue to provide good customer outcomes whilst effectively managing risk and controls associated with the management of all products.

To provide customers and introducers with a point of contact for all lending enquiries and to provide administrative support to the Sales Teams. To ensure submissions are written to appropriate standards and sales performance records are accurate and updated in a timely manner.

Consideration will be given to business needs and requirements, which may result in amendments to the programme to ensure we can cover business activities and meet customer demand.

Responsibilities

The role will change and develop as your scheme progresses, depending on your areas of expertise and upon the projects requiring support at the time.

• Complete the programme and the required time in each area.
• Ensure all tasks are completed with professionalism and to the highest standards.
• Establish and maintain effective working relationships with key stakeholders.
• Be flexible with your approach and open to moving between departments and projects as needs arise.
• Ensure all accountabilities are undertaken in accordance with the Bank’s policies and procedures.
• Building an understanding of the bank’s products and services.
• Display a clear, proactive approach to each task in each selected area.
• Adhere to the Bank’s brand and culture values.
• Ensure good customer outcomes form the basis of the work completed in each area.
• Accurately record all data within the relevant systems and maintain required MI records
• Interact with other teams as necessary to ensure that quality and service levels are achieved.
• Operating various software applications to update, track and amend information and documents.
• Ensure full compliance with relevant legal and regulatory requirements, and appropriate CCB policies.
• Report any risk events, and appropriate errors and issues, in accordance with the agreed CCB process.
• Provide wider support across the Bank with administrative tasks, as work volumes require.

Excellence Indicators

• Successful completion of work in each area
• Fully engaged in the programme
• Collects feedback where required and acts with a positive attitude to this.
• Completion of suitable evaluation/findings after each rotation

Core competencies

We seek the following core competencies in all our colleagues:

• An honest, clear and respectful communicator
• Innovative and open minded to change.
• Self-motivated, accountable and results orientated.
• A team player who actively seeks opportunities to collaborate across multiple disciplines.
• Able to quickly build relationships with customers or stakeholders.
• Clear ability to plan and prioritise to ensure targets are achieved or exceeded.
• Non-judgemental and considerate of the impact of your behaviour and decisions on others.

Job specific competencies

• Qualification to a degree level in a relevant subject e.g., Marketing, Business, Finance, Accounting, etc.
• Strong attention to detail and able to deliver work to a consistently high level of accuracy.
• Good numerical skills
• Organised and efficient approach
• Good communication and interpersonal skills
• Able to work effectively as part of a team.