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For Companies At a Glance
- Tasks: Provide top-notch service and manage customer savings accounts with care.
- Company: Join a forward-thinking financial services company focused on quality over targets.
- Benefits: Enjoy hybrid working, private medical insurance, and a range of perks from day one.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a diverse team with opportunities for community involvement and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for someone to join us on a 12 month FTC to provide high quality service, support and to manage all aspects of existing customers’ savings accounts, including the online service.
Would you like to concentrate on the quality of the service you are providing, rather than call targets, wrap times, and cross selling? If you have proven customer service skills and the ability to understand and progress tasks in a clear and structured way, we would love to hear from you!
About you
For this role you will need the following skills and experience:
- Knowledge of appropriate policies and regulations, including Conduct Risk, Treating Customers’ Fairly, Anti-Money Laundering, Counter-Terrorism Financing and the Financial Services Compensation Scheme
- Attention to detail, proven to deliver work to a consistently high level of accuracy
- Good communication and interpersonal skills
- Able to work effectively as part of a team
- Organised and efficient approach
- Excellent numeracy and literacy skills
- Previous experience within the financial services sector is preferred.
What we offer
- 10% employer pension contributions
- Hybrid Working Policy as standard and other flexible working options welcomed
- Private Medical Insurance including optical and dental cover from day one
- Life Cover at 4x salary from day one
- Income Protection cover
- Salary Sacrifice Cycle to Work Scheme
- Salary Sacrifice Electric Car Scheme
- Interest-free personal loans for various purposes
- Perkbox membership (discounts on shopping, restaurants, cinema, and lots more)
- Enhanced Maternity and Paternity Pay policies
- Various learning and development opportunities available
- Free tea, coffee and milk
- Christmas and summer parties
- A Colleague Forum, a Green Environmental Action Team, Charities Committee and numerous opportunities to give back to the community, and more …
Diversity and Inclusion
Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We are committed to equal treatment of all colleagues and potential colleagues, including those with criminal records. If you are successful in your application for employment, we will carry out pre-employment screening including use of the Disclosure and Barring Service (DBS).
Customer Services Officer (12 month FTC) in Leicester employer: Cambridge & Counties Bank
Contact Detail:
Cambridge & Counties Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer (12 month FTC) in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing high-quality service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us and ready to take that next step in your career.
We think you need these skills to ace Customer Services Officer (12 month FTC) in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and experience in the financial services sector. We want to see how you fit into our team, so show us what makes you a great match for this role!
Showcase Your Attention to Detail: Since accuracy is key in this role, include examples of how you've delivered high-quality work in the past. We love candidates who can demonstrate their attention to detail, so don’t hold back on sharing those experiences!
Communicate Clearly: Your written application is your first chance to impress us, so make sure it’s clear and concise. Use straightforward language and structure your thoughts logically to reflect your excellent communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cambridge & Counties Bank
✨Know Your Stuff
Make sure you brush up on the key policies and regulations mentioned in the job description, like Conduct Risk and Anti-Money Laundering. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will help demonstrate your ability to deliver high-quality service.
✨Be Organised and Efficient
During the interview, highlight your organisational skills. You might want to share how you manage your time and tasks effectively, especially in a busy environment. This will reassure them that you can handle the responsibilities of managing savings accounts smoothly.
✨Communicate Clearly
Practice your communication skills before the interview. Make sure you can explain your thoughts clearly and concisely. Good communication is key in this role, so showing that you can articulate your ideas well will definitely work in your favour.
