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- Tasks: Lead and enhance IT support experiences while managing incidents and improving services.
- Company: Global tech consultancy in Cambridge with a focus on innovation.
- Benefits: Competitive salary, hands-on leadership experience, and opportunities for professional growth.
- Why this job: Make a real difference in IT support while developing your leadership skills.
- Qualifications: Experience in IT support leadership and a commitment to user-focused service.
- Other info: On-site role with potential for security clearance.
The predicted salary is between 36000 - 60000 £ per year.
A global technology consultancy in Cambridge is seeking an IT Service Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management.
Candidates should have experience in IT support leadership and a strong commitment to user-focused service delivery. The position requires mostly on-site work and the ability to obtain a Security Check level security clearance.
IT Service Desk Team Lead — Hands-On Leadership in Cambridge employer: Cambridge Consultants
Contact Detail:
Cambridge Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Lead — Hands-On Leadership in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support or consultancy. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've improved service delivery or managed incidents in the past.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Prepare for hands-on assessments! For roles like IT Service Desk Team Lead, you might face practical tests. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities in real-time.
We think you need these skills to ace IT Service Desk Team Lead — Hands-On Leadership in Cambridge
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience in IT support. We want to see how you've led teams and improved service delivery in the past.
Be User-Focused: Remember, this role is all about enhancing IT support experiences for staff. Use your application to demonstrate your commitment to user-focused service delivery and how you've made a difference in previous roles.
Get Technical: Since this position requires hands-on technical skills, don’t shy away from showcasing your technical expertise. Include specific examples of incidents you've managed and improvements you've implemented.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Cambridge Consultants
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Be prepared to discuss your hands-on experience with IT support and incident management. This will show that you not only have leadership qualities but also the technical know-how to back them up.
✨Showcase Your Leadership Style
Think about examples from your past where you've led a team or improved service delivery. Be ready to share specific instances that highlight your user-focused approach and how you’ve motivated your team to enhance IT support experiences.
✨Understand the Company Culture
Research the global technology consultancy and its values. Tailor your responses to reflect how your leadership style aligns with their mission. This will demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Prepare for Security Clearance Questions
Since the role requires a Security Check level security clearance, be ready to discuss your background and any potential concerns. Being upfront and honest will help build trust with the interviewers and show your commitment to compliance.
