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- Tasks: Provide top-notch technical support and ensure quality standards for food ingredients.
- Company: Join Cambridge Commodities, a leader in nutritional ingredients with a people-focused culture.
- Benefits: Enjoy a competitive salary, free gym access, personal development courses, and more.
- Other info: Hybrid working options and commitment to sustainability make this role even more appealing.
- Why this job: Make a real impact in the food industry while working in a friendly environment.
- Qualifications: Attention to detail, strong communication skills, and a passion for quality assurance.
The predicted salary is between 24200 - 24440 £ per year.
Does a career within Quality appeal to you? We have an exciting opportunity for a Technical Support to join our team.
The Company: Here at Cambridge Commodities, we are a leading supplier of nutritional ingredients and product solutions to the sports nutrition, food & beverage, animal nutrition and health & wellbeing industries. People are at the very core of our business, whether they are our employees, our customers, or the end consumer. Our people focused culture promotes a friendly environment where employees enjoy coming to work.
Some other benefits of working for us include:
- State of the art facilities with electric car charging points
- Personal development investment
- L&D system (700+ courses)
- Free on-site gym
- Free fruit, tea & coffee
- Death in Service benefit (4 x salary)
- Wellbeing EAP App and hotline
- Salary Sacrifice Pension Scheme
- Cycle to Work Scheme
- Green Car Scheme
- Optional Bupa Healthcare Scheme
- Paid Time off for Charity and blood donations
- Social Events, and more
Protecting the environment and supporting sustainability is also hugely important to us and we are proud to be achieving zero waste to landfill with a highly energy efficient Head Office.
Hours of work: 37.5 hours per week
Schedule: Monday to Friday, 09:00 - 17:30
Location: On-site, with some hybrid working available
Salary: £24,200 - £24,440
The Role: We are seeking a knowledgeable and detail-oriented Quality / Technical Support Specialist to provide high-level technical and quality support to our customers, primarily within the food supplement and ingredient sector. Key responsibilities include:
- Provide quality and technical support to customers regarding food ingredients and supplements
- Interpret and respond to customer queries using available technical data
- Liaise with suppliers to obtain additional technical information where required
- Review and verify supplier information to ensure compliance with food safety, legal, and quality standards
- Support customer and supplier complaint investigations
- Complete customer portals, questionnaires, and documentation relating to products, supplier sites, and quality systems
- Interpret analytical test results and assess compliance with technical specifications
- Validate and maintain product technical documentation
- Ensure compliance with HACCP, TACCP, VACCP, food safety standards, allergen controls, and relevant food legislation
- Deliver excellent customer service through timely and accurate communication
The requirements: To be successful in this role, you will have these essential skills and attributes:
- Outstanding attention to detail and ability to manage multiple products and customer relationships
- Excellent written and verbal communication skills
- Ability to work independently and prioritise workload effectively
- IT literate with proficiency in key Microsoft packages
- Exceptional analytical skills
- Excellent organisational and planning skills
Desirable:
- Degree in Science or related discipline
- Experience working with large product portfolios
- Familiarity with quality management systems and supplier approval processes
- Knowledge of HACCP, TACCP, VACCP, food safety standards, allergens, and general food legislation
- Experience within food ingredients, supplements, or food manufacturing
- Ability to interpret technical specifications and laboratory test results
- Experience supporting complaint investigations
Our Commitment: CC are an equal opportunities employer who is committed to creating and fostering an inclusive environment. We will consider all applicants based purely on their abilities to fulfil the role. So, if you’re looking for a company that is committed to making a positive impact and you feel your skills match our requirement, we encourage you to apply.
Quality/Technical Support Specialist in Ely employer: Cambridge Commodities
Contact Detail:
Cambridge Commodities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality/Technical Support Specialist in Ely
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality and technical support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team at Cambridge Commodities.
We think you need these skills to ace Quality/Technical Support Specialist in Ely
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality/Technical Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your attention to detail and communication skills.
Showcase Your Passion: Let us know why you're excited about working in the quality sector and how you can contribute to our people-focused culture. A genuine enthusiasm for the role can really make your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cambridge Commodities
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety standards, HACCP, and the specific nutritional ingredients relevant to the role. Familiarise yourself with common technical queries that customers might have, so you can demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated complex information in the past, whether it was through written reports or verbal discussions.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, like a customer complaint or a technical issue. Think of real-life examples from your experience where you successfully resolved similar challenges, highlighting your analytical skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to quality management or how they support employee development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.