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- Tasks: Provide technical support and assist with customer and supplier complaints.
- Company: Join Cambridge Commodities, a leader in nutritional ingredients and product solutions.
- Benefits: Enjoy a free gym, personal development courses, and a friendly work environment.
- Why this job: Make a positive impact while working in a supportive and inclusive culture.
- Qualifications: Proficient in IT, with strong analytical and organisational skills.
- Other info: Hybrid working options and commitment to sustainability.
The predicted salary is between 24200 - 24440 £ per year.
Does a career within Quality appeal to you? We have an exciting opportunity for a Technical Support to join our team.
The Company: Here at Cambridge Commodities, we are a leading supplier of nutritional ingredients and product solutions to the sports nutrition, food beverage, animal nutrition and health wellbeing industries. People are at the very core of our business, whether they are our employees, our customers, or the end consumer. Our people focused culture promotes a friendly environment where employees enjoy coming to work.
Some other benefits of working for us include:
- State of the art facilities with electric car charging points
- Personal development investment
- L&D system (700+ courses)
- Free on-site gym
- Free fruit, tea and coffee
- Death in Service benefit (4 x salary)
- Wellbeing EAP App and hotline
- Salary Sacrifice Pension Scheme
- Cycle to Work Scheme
- Green Car Scheme
- Optional Bupa Healthcare Scheme
- Paid Time off for Charity and blood donations
- Social Events
- And more.
Protecting the environment and supporting sustainability is also hugely important to us and we are proud to be achieving zero waste to landfill with a highly energy efficient Head Office.
Hours of work: 37.5 hours per week
Schedule: Monday to Friday, 09:00 - 17:30
Location: On-site, with some hybrid working available
Salary: £24,200 - £24,440
The Role: This is a key role within our quality team with tasks to include:
- Provide technical support
- Supporting customer and supplier complaint investigations
- Completing customer portals and questionnaires
- Provide excellent customer service
- Interpretation of test results and understanding technical specifications
- Validation of technical documents
The requirements: To be successful in this role, you will have these essential skills and attributes:
- IT literate with proficiency in key Microsoft packages
- Exceptional analytical skills
- Excellent organisational and planning skills
- Outstanding attention to detail
Our Commitment: CC are an equal opportunities employer who is committed to creating and fostering an inclusive environment. We will consider all applicants based purely on their abilities to fulfil the role. So, if you’re looking for a company that is committed to making a positive impact and you feel your skills match our requirement, we encourage you to apply.
Technical Support in Ely employer: Cambridge Commodities Ltd
Contact Detail:
Cambridge Commodities Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support in Ely
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your technical skills! Since this role is all about providing support and understanding specifications, brush up on relevant software and tools. Being confident in your abilities will make you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Cambridge Commodities.
We think you need these skills to ace Technical Support in Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support role. Highlight your IT literacy, analytical skills, and attention to detail, as these are key for us at Cambridge Commodities.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've provided excellent customer service or tackled technical challenges in the past.
Showcase Your Organisational Skills: In your application, give us a glimpse of how you manage your time and tasks. We love candidates who can demonstrate exceptional organisational and planning skills, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Cambridge Commodities Ltd
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common nutritional ingredients and product solutions relevant to the industry. This will not only help you answer questions confidently but also show your genuine interest in the field.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples from your past experiences where you successfully handled customer complaints or inquiries. Highlight your problem-solving skills and how you maintained a positive attitude under pressure.
✨Be Organised and Detail-Oriented
Given the emphasis on exceptional organisational skills and attention to detail, come prepared with a structured approach to your answers. You might even want to bring a notebook to jot down key points during the interview, demonstrating your planning skills.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, sustainability initiatives, or the specific challenges the quality team faces. This shows that you’re not just interested in the job, but also in how you can contribute to the company's mission and values.