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- Tasks: Provide top-notch technical support and ensure quality standards for food ingredients.
- Company: Join Cambridge Commodities, a leader in nutritional ingredients with a people-focused culture.
- Benefits: Enjoy a competitive salary, free gym access, personal development courses, and more perks.
- Why this job: Make a real impact in the food industry while working in a friendly environment.
- Qualifications: Attention to detail, strong communication skills, and IT proficiency are essential.
- Other info: Flexible working options and commitment to sustainability make this role even more appealing.
The predicted salary is between 24000 - 24440 £ per year.
Does a career within Quality appeal to you? We have an exciting opportunity for a Technical Support to join our team!
The Company: Here at Cambridge Commodities, we are a leading supplier of nutritional ingredients and product solutions to the sports nutrition, food & beverage, animal nutrition and health & wellbeing industries. People are at the very core of our business, whether they are our employees, our customers, or the end consumer. Our people focused culture promotes a friendly environment where employees enjoy coming to work.
Some other benefits of working for us include:
- State of the art facilities with electric car charging points
- Personal development investment
- L&D system (700+ courses)
- Free on-site gym
- Free fruit, tea & coffee
- Death in Service benefit (4 x salary)
- Wellbeing EAP App and hotline
- Salary Sacrifice Pension Scheme
- Cycle to Work Scheme
- Green Car Scheme
- Optional Bupa Healthcare Scheme
- Paid Time off for Charity and blood donations
- Social Events
- and more.
Protecting the environment and supporting sustainability is also hugely important to us and we are proud to be achieving zero waste to landfill with a highly energy efficient Head Office. If you think you would like to be a part of Cambridge Commodities, keep reading for more details on the role.
Hours of work: 37.5 hours per week
Schedule: Monday to Friday, 09:00 - 17:30
Location: On-site, with some hybrid working available
Salary: £24,200 - £24,440
The Role: We are seeking a knowledgeable and detail-oriented Quality / Technical Support Specialist to provide high-level technical and quality support to our customers, primarily within the food supplement and ingredient sector.
Key responsibilities include:
- Provide quality and technical support to customers regarding food ingredients and supplements
- Interpret and respond to customer queries using available technical data
- Liaise with suppliers to obtain additional technical information where required
- Review and verify supplier information to ensure compliance with food safety, legal, and quality standards
- Support customer and supplier complaint investigations
- Complete customer portals, questionnaires, and documentation relating to products, supplier sites, and quality systems
- Interpret analytical test results and assess compliance with technical specifications
- Validate and maintain product technical documentation
- Ensure compliance with HACCP, TACCP, VACCP, food safety standards, allergen controls, and relevant food legislation
- Deliver excellent customer service through timely and accurate communication
The requirements: To be successful in this role, you will have these essential skills and attributes:
- Outstanding attention to detail and ability to manage multiple products and customer relationships
- Excellent written and verbal communication skills
- Ability to work independently and prioritise workload effectively
- IT literate with proficiency in key Microsoft packages
- Exceptional analytical skills
- Excellent organisational and planning skills
Desirable:
- Degree in Science or related discipline
- Experience working with large product portfolios
- Familiarity with quality management systems and supplier approval processes
- Knowledge of HACCP, TACCP, VACCP, food safety standards, allergens, and general food legislation
- Experience within food ingredients, supplements, or food manufacturing
- Ability to interpret technical specifications and laboratory test results
- Experience supporting complaint investigations
Our Commitment: CC are an equal opportunities employer who is committed to creating and fostering an inclusive environment. We will consider all applicants based purely on their abilities to fulfil the role. So, if you're looking for a company that is committed to making a positive impact and you feel your skills match our requirement, we encourage you to apply!
Quality/Technical Support Specialist in Ely employer: Cambridge Commodities Ltd
Contact Detail:
Cambridge Commodities Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality/Technical Support Specialist in Ely
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around quality and sustainability, so you can show how you fit right in with their team.
✨Tip Number 3
Practice your communication skills! As a Quality/Technical Support Specialist, you'll need to convey complex information clearly. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our awesome team at Cambridge Commodities.
We think you need these skills to ace Quality/Technical Support Specialist in Ely
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Quality/Technical Support Specialist role. We want to see how you can bring your unique flair to our team!
Show Off Your Attention to Detail: Since this role requires outstanding attention to detail, be sure to proofread your application thoroughly. A well-presented application reflects your ability to manage multiple products and customer relationships effectively.
Highlight Your Communication Skills: Excellent written communication is key for this position. Use clear and concise language in your application to demonstrate your ability to convey technical information effectively. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cambridge Commodities!
How to prepare for a job interview at Cambridge Commodities Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety standards, HACCP, and the specific nutritional ingredients relevant to the role. Being able to discuss these topics confidently will show that you're serious about the position and understand the industry.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated complex information in the past, especially in a technical context.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling customer complaints or interpreting analytical test results. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or ongoing projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.