Cambridge City Council is hiring a Concierge Customer Service Advisor to provide a welcoming, professional service to residents and visitors. You will answer a high volume of general enquiries via our switchboard and help customers access Council services, both over the phone and in person at offices.
You will guide customers to digital options, signposting when needed, and use Council systems to resolve enquiries at the first point of contact.
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Frontline Concierge: Customer Service Advisor in Woolwich employer: Cambridge City Council
Cambridge City Council is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Service Advisor, you will have access to a variety of learning opportunities, flexible working arrangements, and a generous benefits package, including a Local Government Pension Scheme and annual leave purchasing options. Working in the heart of Cambridge, you'll play a vital role in assisting residents while enjoying a collaborative environment that values resilience and adaptability.
