At a Glance
- Tasks: Provide friendly assistance, support mobility equipment, and ensure safety in parking areas.
- Company: Join Cambridge City Council, a supportive team making a real difference in the community.
- Benefits: Generous leave, flexible working, wellbeing support, and discounts at top retailers.
- Other info: Enjoy excellent learning opportunities and career progression in a dynamic environment.
- Why this job: Make an impact while gaining valuable experience in customer service and community support.
- Qualifications: Customer service skills and a full driving licence required.
The predicted salary is between 29540 - 32061 £ per year.
The Role and About the Person you are looking for:
- Customer Service & Communication orientated: Provide friendly, professional assistance to the public via intercom, phone, and email.
- Mobility Equipment Support: Assess new customers, issue appropriate mobility aids (scooters/wheelchairs), demonstrate safe usage, and ensure all equipment is clean, safe, and well-maintained.
- Facility & Site Monitoring: Conduct regular inspections of parking and Shopmobility areas to ensure safety, cleanliness, and operational standards; promptly report any issues or hazards.
- Administration & Record Keeping: Maintain accurate electronic records for customer usage, equipment inventory, revenue, and permits; manage databases and support daily operational coordination.
An Enhanced DBS check is required for this post. Full driving licence required.
Why join us?
- As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges.
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme.
- Agile and Flexible working options.
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave.
- Family friendly policies and Flexible Bank Holidays.
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform.
- Staff reward and recognition framework, including an annual staff awards ceremony.
- Professional Membership Fees paid for, dependent on role.
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics.
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more.
- Free swimming at CCC swimming pools.
- Subsidy for public transport.
- Relocation Assistance may be payable in approved cases.
- Annually negotiated pay and award progression.
Hours: This is a full-time role, averaging Working Pattern: Monday, Tuesday, Saturday, Sunday (Week 1) Wednesday, Thursday, Friday (Week 2).
Contract: Permanent
Salary: £29,540 - £32,061 per annum (City Pay Band 3) pro-rata for part time.
Location: Primarily at Grand Arcade, but will need to travel between all car parks around the city.
Application Process: To be considered you can follow the on-screen instructions to ‘Apply Online’ and submit an application. Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Parking & Shopmobility Services Attendant - Cambridge in Newtown employer: Cambridge City Council
Join Cambridge City Council as a Parking & Shopmobility Services Attendant and become part of a dedicated team that makes a real difference in the community. With excellent learning and development opportunities, flexible working options, and a supportive work culture, you will enjoy generous annual leave, wellbeing support, and various employee benefits that enhance your work-life balance. This role not only offers a chance to contribute positively to public service but also provides a pathway for personal and professional growth in a vibrant city environment.
StudySmarter Expert Advice🤫
We think this is how you could land Parking & Shopmobility Services Attendant - Cambridge in Newtown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cambridge City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cambridge City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parking & Shopmobility Services Attendant - Cambridge in Newtown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cambridge City Council:Your cover letter is your chance to shine! Tell us why you want to work at Cambridge City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cambridge City Council!
How to prepare for a job interview at Cambridge City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
