At a Glance
- Tasks: Support families during difficult times with compassion and professionalism in bereavement services.
- Company: Cambridge City Council, dedicated to serving the community with care.
- Benefits: Flexible working, learning opportunities, and access to a valuable pension scheme.
- Other info: Full training provided; previous experience in the industry is a plus but not essential.
- Why this job: Make a real difference in people's lives while gaining valuable skills and experience.
- Qualifications: Compassionate team player with good communication and organisational skills.
The predicted salary is between 22950 - 28050 £ per year.
At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.
To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.
In this role you will:
- Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.
- Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
- Administration - Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
- Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.
About you:
- Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided.
- Good interpersonal skills and organised with excellent attention to detail.
- You will need to be able bodied as manual handling will be part of this role.
- A real team player with natural compassion and the desire to make a difference every day.
- Comfortable communicator able to speak to people in a caring and understanding manner.
- Good level of IT skills Word / Excel and emails.
- Owing to the nature of this position you will need to hold a full driving licence.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods.
- Access to the highly valued Local Government Pension Scheme (LGPS).
- Additional Voluntary Contribution (Shared AVC) Scheme.
- Agile and flexible working.
- Annual leave purchasing scheme.
- Annually negotiated pay and award progression.
- Confidential advice and support via an Employee Assistance Programme.
- Cycle to Work Scheme.
- Family friendly policies.
Bereavement Services Support Officer - Cambridge in March employer: Cambridge City Council
At Cambridge City Council, we pride ourselves on being an excellent employer that champions digital transformation and community support. As a Digital Applications and Change Lead, you'll be at the forefront of enhancing our critical applications while enjoying a supportive work culture that prioritises employee growth through extensive learning opportunities, flexible working arrangements, and a comprehensive benefits package including generous leave and wellbeing support. Join us in making a meaningful impact in Cambridge, where your contributions will directly influence the delivery of vital services to our communities.
