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- Tasks: Oversee tenancy management and deliver excellent customer service in a dynamic housing team.
- Company: Join a supportive housing team dedicated to community engagement in Cambridge.
- Benefits: Flexible working, generous annual leave, and access to the Local Government Pension Scheme.
- Other info: Enjoy learning opportunities and a friendly work environment with great perks.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in social housing management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, jointly overseeing the day-to-day management of our Tenancy Management team. This is a new, additional post within the team.
In this exciting role you will be responsible for:
- Delivering tenancy management services, including overseeing the day-to-day delivery of our tenancy audit programme
- Engaging directly with tenants, leaseholders, councillors, resident representatives, and partner agencies across Cambridge
- Direct line management of officers within our Tenancy Management team
- Project Management
Our ideal candidate will have worked in social housing management and will have detailed knowledge of housing legislation and procedures to be a technical expert in tenancy management. You will work on your own initiative, manage a busy workload, and you will join us with a proven ability to lead teams dealing with complex and varied caseloads. Strong line management experience is a must, along with the ability to build effective relationships and excellent knowledge of key safeguarding principles.
If this sounds like you, we will welcome your application. Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city. An Enhanced DBS check is required for this post.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
Tenancy Operations Manager - Cambridge in Lincolnshire employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Operations Manager - Cambridge in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in tenancy management. Attend local events or join online forums to connect with potential colleagues and learn about opportunities that might not be advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team members, don’t hold back on discussing your experience in social housing management. Share specific examples of how you've successfully managed complex cases or led teams.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, apply through our website. Tailor your approach by highlighting your knowledge of housing legislation and your ability to engage with tenants and stakeholders effectively.
✨Tip Number 4
Prepare for interviews by brushing up on key safeguarding principles and tenancy management practices. Think about how you can demonstrate your leadership skills and your ability to manage a busy workload during the conversation.
We think you need these skills to ace Tenancy Operations Manager - Cambridge in Lincolnshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing management. We want to see how your skills align with the role of Tenancy Operations Manager, so don’t hold back on showcasing your knowledge of housing legislation and procedures!
Showcase Your Leadership Skills: Since strong line management experience is a must, be sure to include examples of how you've successfully led teams in the past. We love to see candidates who can manage complex caseloads while building effective relationships with their team members.
Engage with Our Values: We’re all about delivering excellent customer service, so make sure your application reflects this. Share any experiences where you’ve gone above and beyond for tenants or worked collaboratively with partner agencies to improve services.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Cambridge City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and procedures. Being able to discuss these confidently will show that you’re the technical expert they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience with complex caseloads and how you’ve built effective relationships within your team and with external partners.
✨Engage with Real Scenarios
Think about potential challenges you might face in this role and how you would handle them. Be ready to discuss specific situations where you’ve delivered excellent customer service or resolved conflicts.
✨Be Ready to Discuss Your Initiative
Since this role requires someone who can work independently, come prepared with examples of times when you took the initiative to improve processes or outcomes in your previous roles.