At a Glance
- Tasks: Support families during difficult times with compassion and professionalism.
- Company: Cambridge City Council, dedicated to serving the community.
- Benefits: Flexible working, learning opportunities, and a supportive work environment.
- Other info: Full training provided; driving licence required.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate team player with good communication and organisational skills.
The predicted salary is between 22950 - 28050 £ per year.
At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.
To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.
In this role you will:
- Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.
- Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
- Administration - Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
- Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.
About you
Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided. Good interpersonal skills and organised with excellent attention to detail. You will need to be able bodied as manual handling will be part of this role. A real team player with natural compassion and the desire to make a difference every day. Comfortable communicator able to speak to people in a caring and understanding manner. Good level of IT skills Word / Excel and emails. Owing to the nature of this position you will need to hold a full driving licence.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible
Bereavement Services Support Officer - Cambridge in Kennett employer: Cambridge City Council
At Cambridge City Council, we pride ourselves on being an excellent employer that champions digital transformation and community support. As a Digital Applications and Change Lead, you'll be at the forefront of enhancing our critical applications while enjoying a supportive work culture that prioritises employee growth through extensive learning opportunities, flexible working arrangements, and a comprehensive benefits package including generous leave and wellbeing support. Join us in making a meaningful impact in Cambridge, where your contributions will directly influence the delivery of vital services to our communities.
