At a Glance
- Tasks: Support families during difficult times with compassion and professionalism.
- Company: Cambridge City Council, dedicated to serving the community.
- Benefits: Generous annual leave, flexible working, and access to a pension scheme.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Make a meaningful difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate team player with good communication skills; training provided.
The predicted salary is between 31586 - 35235 £ per year.
At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services.
To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion.
In this role you will:
- Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management.
- Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required.
- Administration - Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options.
- Ad hoc work – for example some basic gardening, getting involved in a Christmas service or making sure the site is tidy and presentable.
About you
Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided. Good interpersonal skills and organised with excellent attention to detail. You will need to be able bodied as manual handling will be part of this role. A real team player with natural compassion and the desire to make a difference every day. Comfortable communicator able to speak to people in a caring and understanding manner. Good level of IT skills Word / Excel and emails. Owing to the nature of this position you will need to hold a full driving licence.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Hours: This is a full-time role, for 37 hours per week. Working Pattern: Monday – Friday with Saturday work on a rota basis
Contract: Permanent x 2
Salary: £31,586 - £35,235 per annum (City Pay Band 4)
Location: Cambridge City Crematorium and Newmarket Road Cemetery
Application Process: To be considered for this role, please click ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Bereavement Services Support Officer - Cambridge in Haverhill employer: Cambridge City Council
Cambridge City Council is an exceptional employer, dedicated to providing compassionate bereavement services to our community. With a strong focus on employee development, we offer extensive training opportunities, a supportive work culture, and generous benefits including a Local Government Pension Scheme, flexible working arrangements, and a commitment to staff wellbeing. Working in the heart of Cambridge, you will be part of a team that makes a meaningful difference during some of life's most challenging moments.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Services Support Officer - Cambridge in Haverhill
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Cambridge City Council and their bereavement services. Understanding their values and how they support the community will help you connect with the interviewers.
✨Tip Number 2
Show your compassion! In this role, empathy is key. Be ready to share examples from your past experiences where you've demonstrated kindness and support, especially in challenging situations.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with families during tough times, it’s important to convey warmth and understanding. Consider doing mock interviews with friends or family to refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Cambridge City Council and making a difference in the community.
We think you need these skills to ace Bereavement Services Support Officer - Cambridge in Haverhill
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your empathetic side! Share any experiences that highlight your ability to support others during tough times. This role is all about being there for families, so make sure we feel your compassion through your words.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to preparing for services and managing documentation. Highlight any past experiences where your organisational skills shone through, and don’t forget to proofread your application for any little mistakes!
Communicate Clearly:We want to know how you connect with people! Use clear and caring language in your application. Whether it's your phone manner or how you handle queries, show us that you can communicate effectively and compassionately.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, you’ll find all the info you need about the role and our values, which can help you tailor your application perfectly.
How to prepare for a job interview at Cambridge City Council
✨Understand the Role
Before your interview, take some time to really understand what a Bereavement Services Support Officer does. Familiarise yourself with the end-to-end cremation process and the importance of compassion in this role. This will help you answer questions more confidently and show that you're genuinely interested.
✨Show Your Compassion
In this line of work, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion or supported someone in a difficult situation. This will highlight your suitability for the role and reassure the interviewers that you can handle sensitive situations with care.
✨Brush Up on Your IT Skills
Since good IT skills are essential for this position, make sure you're comfortable with Word, Excel, and email communication. You might be asked about your experience with these tools, so it’s a good idea to have a few examples ready to discuss how you've used them effectively in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows that you're engaged and serious about contributing positively to their bereavement services.
