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For Companies At a Glance
- Tasks: Assist residents with diverse queries and provide essential support in various situations.
- Company: Join the dynamic team at Cambridge City Council, a key player in local government.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and professional development opportunities.
- Other info: Great career progression opportunities within local government await you!
- Why this job: Make a real difference in your community while building valuable skills for your future.
- Qualifications: Strong communication skills, adaptability, and a passion for customer service are essential.
The predicted salary is between 29540 - 32061 £ per year.
If you’re looking for a career in local government then join our customer service team!
The Team
We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections and housing repairs. Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.
The role
Our team are crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between! This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices. It is a challenging role, as there is continuous demand for our services. Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.
What you will be doing
As a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers. You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do.
About you
Because not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail. Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today. Love customer service roles and still want to progress? Our career grade programme will support you to do just that. Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team. If you have the talents, we are looking for then we want to hear from you.
The successful applicant will be required to undertake a Basic Disclosure and Barring Service.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Hours: Full time role – 37 hours per week
Contract: Permanent
Salary: £29,540 - £32,061 per annum, pro rata for part time hours
Location: Mandela House
If you would like an informal chat, please contact Kerrie Catley.
Application Process: You can follow the on-screen instructions to ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’.
Customer Service Advisor - Cambridge in Fenstanton employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Cambridge in Fenstanton
✨Tip Number 1
Get to know the company! Research Cambridge City Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle various situations, like a lost dog or a noisy neighbour. Being prepared with examples will help you shine during interviews and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome customer service team at Cambridge City Council.
We think you need these skills to ace Customer Service Advisor - Cambridge in Fenstanton
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Yourself: Let your personality shine through in your application! We’re looking for someone who can connect with our residents, so don’t be afraid to show us who you are and why you’re passionate about helping others.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This will help us see that you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. We can’t wait to hear from you!
How to prepare for a job interview at Cambridge City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and the various situations you might encounter. Familiarise yourself with Cambridge City Council's services and think about how you can contribute to their mission.
✨Showcase Your Skills
Prepare specific examples that demonstrate your customer service skills, adaptability, and resilience. Think about times when you've gone above and beyond for a customer or handled a challenging situation with grace.
✨Stay Calm Under Pressure
Given the nature of the role, it's crucial to show that you can remain calm and composed, especially when dealing with difficult customers. Practice responses to potential scenarios that may arise during the interview to illustrate your ability to handle stress.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it’s the right fit for you. Inquire about the team dynamics, training opportunities, or how success is measured in the role.