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- Tasks: Oversee tenancy management and deliver excellent customer service in a dynamic housing team.
- Company: Join a supportive housing team dedicated to community engagement in Cambridge.
- Benefits: Flexible working, generous annual leave, and access to the Local Government Pension Scheme.
- Other info: Enjoy learning opportunities and a friendly work environment with great perks.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in social housing management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, jointly overseeing the day-to-day management of our Tenancy Management team. This is a new, additional post within the team.
In this exciting role you will be responsible for:
- Delivering tenancy management services, including overseeing the day-to-day delivery of our tenancy audit programme
- Engaging directly with tenants, leaseholders, councillors, resident representatives, and partner agencies across Cambridge
- Direct line management of officers within our Tenancy Management team
- Project Management
Our ideal candidate will have worked in social housing management and will have detailed knowledge of housing legislation and procedures to be a technical expert in tenancy management. You will work on your own initiative, manage a busy workload, and you will join us with a proven ability to lead teams dealing with complex and varied caseloads. Strong line management experience is a must, along with the ability to build effective relationships and excellent knowledge of key safeguarding principles.
If this sounds like you, we will welcome your application. Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city. An Enhanced DBS check is required for this post.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
Tenancy Operations Manager - Cambridge in Essex employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Operations Manager - Cambridge in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in tenancy management. Attend local events or join online forums to connect with potential colleagues and learn about job openings before they hit the market.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with hiring managers or during interviews, highlight your experience in social housing management and your knowledge of housing legislation. Use specific examples to demonstrate how you've successfully managed complex cases.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss safeguarding principles and how you’ve built effective relationships in your previous roles. Practising common interview questions can help you feel more confident and articulate your thoughts clearly.
We think you need these skills to ace Tenancy Operations Manager - Cambridge in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing management. We want to see how your skills align with the role of Tenancy Operations Manager, so don’t hold back on showcasing your knowledge of housing legislation and procedures!
Showcase Your Leadership Skills: Since strong line management experience is a must, we recommend you provide examples of how you've successfully led teams in the past. Share specific instances where you managed complex caseloads and built effective relationships with stakeholders.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your achievements pop!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cambridge City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and procedures. Being able to discuss these confidently will show that you’re the technical expert they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience with complex caseloads and how you’ve built effective relationships within your team and with external partners.
✨Engage with the Role
Demonstrate your genuine desire to deliver excellent customer service. Think about how you can engage with tenants and other stakeholders, and be ready to share your ideas on improving tenancy management services.
✨Be Ready for Practical Questions
Expect questions about project management and day-to-day operations. Prepare to discuss how you would handle specific scenarios related to tenancy audits or managing a busy workload, as this will showcase your initiative and problem-solving skills.