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For Companies At a Glance
- Tasks: Assist residents with diverse queries and provide top-notch customer service.
- Company: Join the dynamic team at Cambridge City Council.
- Benefits: Flexible working, generous leave, and access to local government pension scheme.
- Other info: Enjoy a supportive environment with various learning and development opportunities.
- Why this job: Kickstart your career in local government with opportunities for growth and development.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
If you’re looking for a career in local government then join our customer service team!
The Team
We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections and housing repairs. Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.
The role
Our team are crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between! This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices. It is a challenging role, as there is continuous demand for our services. Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.
What you will be doing
As a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers. You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do.
About you
Because not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail. Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today. Love customer service roles and still want to progress? Our career grade programme will support you to do just that. Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team. If you have the talents, we are looking for then we want to hear from you.
The successful applicant will be required to undertake a Basic Disclosure and Barring Service.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Membership salary sacrifice scheme
Customer Service Advisor - Cambridge in Essex employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Cambridge in Essex
✨Tip Number 1
Get to know the company! Research Cambridge City Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle various situations, like dealing with a frustrated resident or assisting someone with a complex query. Being prepared will boost your confidence and demonstrate your problem-solving skills.
✨Tip Number 3
Network with current employees! If you can, reach out to people already working at the council. They can provide insider tips on what it’s like to work there and what the interview process is really like.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to highlight your adaptability and resilience in your conversations!
We think you need these skills to ace Customer Service Advisor - Cambridge in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Service Skills: Since this role is all about helping residents, share specific examples of when you've gone above and beyond for customers in the past. We love hearing about those moments where you made a real difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for customer service shines through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cambridge City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and the various situations you might encounter. Familiarise yourself with Cambridge City Council's services and think about how you can contribute to their mission.
✨Showcase Your Skills
Prepare specific examples from your past experiences that demonstrate your customer service skills, adaptability, and resilience. Think about times when you've gone above and beyond for a customer or handled a challenging situation with grace.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. It’s crucial for a role where understanding customer needs is key, so practice this skill beforehand.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, training opportunities, or the challenges faced by the customer service team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.