At a Glance
- Tasks: Enhance tenant data quality and engage with residents to drive improvements.
- Company: Join a supportive team making a real impact in housing services.
- Benefits: Flexible working, generous leave, and professional development opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Play a key role in improving services for vulnerable residents.
- Qualifications: Strong analytical skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a motivated and detail-focused Data Insight Officer (Housing) to join our Impact, Performance and Strategic Change team. This is an exciting opportunity to play a key role in improving the quality of tenant data across our Housing services. High-quality data is essential to meeting the Regulator of Social Housing’s Consumer Standards, as well as helping us better understand and support our residents—particularly those with vulnerabilities or protected characteristics.
You will lead on the delivery of our tenant census and data improvement activity, working collaboratively across teams and directly with tenants to ensure our data is accurate, complete, and up to date.
What you’ll be doing:
- Reviewing and improving the quality of tenant and household data across systems
- Identifying gaps and inconsistencies in data, and driving improvements
- Engaging directly with tenants
- Designing and delivering targeted campaigns to improve data completion rates
- Working closely with colleagues across housing services to align approaches
- Delivering training to support consistent and accurate data collection across housing service teams
About you:
We are looking for someone who:
- Has strong analytical skills and attention to detail
- Is confident working with data and identifying trends or issues
- Has excellent communication skills and can engage sensitively with residents
- Can build positive working relationships across teams
- Is proactive, organised, and able to use their own initiative
- Is comfortable delivering training and influencing good practice
- Has a commitment to improving services for residents
Experience of working in housing, local government, or a data-focused role would be beneficial, but not essential. A Basic Disclosure is required for this post.
Why join us?
As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home
Data Insight Officer (Housing) employer: Cambridge City Council
Join our dedicated team as a Data Insight Officer (Housing) and contribute to meaningful change in our communities. We pride ourselves on fostering a supportive work culture that prioritises employee growth through excellent learning opportunities and flexible working arrangements. With generous annual leave, family-friendly policies, and a commitment to wellbeing, we ensure our employees feel valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Data Insight Officer (Housing)
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their mission and how they support residents. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your data storytelling skills! Since the role involves working with tenant data, be ready to discuss how you've used data to drive improvements in the past. Use real examples to illustrate your analytical skills and attention to detail.
✨Tip Number 3
Engage with the community! If possible, attend local events or forums related to housing. This not only shows your commitment but also gives you insights into the challenges residents face, which can be super useful during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and contributing to improving services for residents.
We think you need these skills to ace Data Insight Officer (Housing)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your analytical skills and attention to detail. We want to see how your experience aligns with the role of Data Insight Officer (Housing) and how you can contribute to improving tenant data.
Showcase Your Communication Skills:Since you'll be engaging directly with tenants, it's crucial to demonstrate your excellent communication skills. Use examples in your application that show how you've successfully interacted with residents or colleagues in the past.
Highlight Relevant Experience:Even if you don't have direct experience in housing, share any relevant roles where you've worked with data or in a customer-focused environment. We value diverse experiences that can bring fresh perspectives to our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in our communities!
How to prepare for a job interview at Cambridge City Council
✨Know Your Data
Before the interview, brush up on your understanding of data quality and its importance in housing services. Be ready to discuss how you would identify gaps and inconsistencies in tenant data, as this will show your analytical skills and attention to detail.
✨Engage with Empathy
Since the role involves direct engagement with tenants, think about how you can communicate sensitively with residents. Prepare examples of how you've built positive relationships in previous roles, as this will highlight your excellent communication skills.
✨Showcase Your Initiative
Be prepared to share instances where you've taken the initiative to improve processes or drive change. This could be related to data collection or training others, demonstrating your proactive nature and commitment to improving services for residents.
✨Collaborative Spirit
The job requires working closely with various teams, so think about how you can demonstrate your ability to collaborate effectively. Have examples ready that showcase your teamwork skills and how you've aligned approaches across different departments.
