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- Tasks: Assist residents with diverse queries and situations, from lost pets to housing issues.
- Company: Join the dynamic team at Cambridge City Council, a key player in local government.
- Benefits: Enjoy flexible working, generous annual leave, and access to discounts and wellness programmes.
- Other info: Part-time role of 20 hours per week with potential for hybrid working.
- Why this job: Kickstart your career in local government with opportunities for growth and impactful community service.
- Qualifications: Looking for adaptable individuals with strong computer skills and a passion for customer service.
The predicted salary is between 22899 - 24856 £ per year.
Reference: CCC00454
Description: The Role and About the Person you are looking for:If you’re looking for a career in local government then join our customer service team!The TeamWe are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections and housing repairs. Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.The roleOur team are crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between! This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices.It is a challenging role, as there is continuous demand for our services. Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.What you will be doingAs a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers. You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do. About youBecause not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail. Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today.Love customer service roles and still want to progress?Our career grade programme will support you to do just that. Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team.If you have the talents, we are looking for then we want to hear from you.The successful applicant will be required to undertake a Basic Disclosure check.What we can offer:A variety of learning and development opportunities via a range of sources and methodsAccess to the highly valued Local Government Pension Scheme (LGPS)Additional Voluntary Contribution (Shared AVC) SchemeAgile and Flexible workingAnnual leave purchasing schemeAnnually negotiated pay and award progressionConfidential advice and support via an Employee Assistance ProgrammeCycle to Work SchemeFamily friendly policiesFlexible Bank HolidaysFree swimming at CCC swimming poolsGenerous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)Gym Memership salary sacrifice schemeHome & Electronics salary sacrifice schemeLifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and moreProfessional Membership Fees paid for, dependent on roleRelocation Assistance may be payable in approved casesStaff reward and recognition framework- including annual staff awards ceremonySubsidy for public transportYour Care dynamic wellbeing platformHours: Working Pattern: Part time role – 20 hours per weekContract: Permanent Salary: £28,624 – £31,067 per annum, pro rata for part time. Location: Mandela House You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.If you would like an informal chat, please contact Debbie Grace on 01223 458671 or email Process: To be considered for this role, please follow the on-screen instructions to ‘Apply Online’ and submit an application.If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Region:
Location:
Salary: *GBP*28,624 – *GBP*31,067 per annum, pro rata for part time.
Package:
Contractual hours: 20
Basis: Part time
Customer Service Advisor PT 20 hours per week -Permanent - Cambridge employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor PT 20 hours per week -Permanent - Cambridge
✨Tip Number 1
Familiarise yourself with the services offered by Cambridge City Council. Understanding the various departments and their functions will help you answer questions confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios where you assist customers with challenging queries can prepare you for the real-life demands of the job.
✨Tip Number 3
Showcase your adaptability by sharing examples from past experiences where you successfully managed unexpected changes or challenges. This will highlight your resilience, a key attribute for this role.
✨Tip Number 4
Network with current or former employees of Cambridge City Council if possible. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor PT 20 hours per week -Permanent - Cambridge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, provide specific examples of your previous customer service roles. Highlight situations where you demonstrated resilience, adaptability, and problem-solving skills, as these are crucial for this role.
Emphasise Soft Skills: The role requires strong interpersonal skills. Make sure to mention your ability to build relationships, remain calm under pressure, and handle difficult situations with empathy. Use concrete examples to illustrate these traits.
Follow Application Instructions: Ensure you follow the application process as outlined in the job posting. Submit all required documents and double-check for any specific instructions or formats requested by Cambridge City Council.
How to prepare for a job interview at Cambridge City Council
✨Show Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm and empathetic, especially in challenging situations.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss how you've adapted to changing circumstances in previous roles. This is crucial for a position that involves diverse customer interactions and unpredictable daily tasks.
✨Highlight Your Computer Literacy
Since the role requires a high degree of computer literacy, be prepared to talk about your experience with various software and tools. Mention any relevant training or certifications that showcase your skills.
✨Emphasise Teamwork and Collaboration
Discuss your ability to work well within a team and collaborate with different departments. Provide examples of how you've partnered with others to enhance customer service or improve processes.