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For Companies At a Glance
- Tasks: Help residents with diverse queries, from lost pets to housing issues.
- Company: Join Cambridge City Council, dedicated to serving the local community.
- Benefits: Enjoy flexible working, generous leave, and discounts at top retailers.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: No specific experience needed, just a passion for customer service and resilience.
- Other info: Potential for career progression and a supportive work environment.
The predicted salary is between 24600 - 27400 £ per year.
Join to apply for the Customer Service Advisor -Permanent role at Cambridge City Council
Join to apply for the Customer Service Advisor -Permanent role at Cambridge City Council
The role
Our team are crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between. This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices.
Job Description
The role
Our team are crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between. This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices.
It is a challenging role, as there is continuous demand for our services. Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.
What You Will Be Doing
As a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers. You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do.
About You
Because not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail. Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today.
Love customer service roles and still want to progress?
Our career grade programme will support you to do just that. Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team.
If you have the talents, we are looking for then we want to hear from you.
The successful applicant will be required to undertake a Basic Disclosure and Barring Service (DBS) check.
What we can offer:
- A variety of learning and development opportunities via a range of sources and methods
- Access to the highly valued Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working
- Annual leave purchasing scheme
- Annually negotiated pay and award progression
- Confidential advice and support via an Employee Assistance Programme
- Cycle to Work Scheme
- Family friendly policies
- Flexible Bank Holidays
- Free swimming at CCC swimming pools
- Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
- Gym Memership salary sacrifice scheme
- Home & Electronics salary sacrifice scheme
- Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and more
- Professional Membership Fees paid for, dependent on role
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework- including annual staff awards ceremony
- Subsidy for public transport
- Your Care dynamic wellbeing platform
Hours: Working Pattern: Full time role – 37 hours per week
Contract: Permanent
Salary: £28,624 to £31,067 per annum City Pay Band 3
Location: Mandela House
You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.
If you would like an informal chat, please contact Debbie Grace on 01223 458671 or email Debbie.Grace@cambridge.gov.uk
Application Process:
To be considered for this role, please visit www.cambridge.gov.uk/careers for ‘Our Vacancies’. You can follow the on-screen instructions to ‘Apply Online’ and submit an application.
If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
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Customer Service Advisor -Permanent employer: Cambridge City Council
Contact Detail:
Cambridge City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor -Permanent
✨Tip Number 1
Familiarise yourself with the common issues faced by residents in Cambridge. Understanding local concerns, such as housing and community services, will help you relate better to customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for the variety of situations you might encounter as a Customer Service Advisor.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've had to think on your feet. This role requires flexibility, so highlighting your ability to adjust to changing circumstances will set you apart.
✨Tip Number 4
Network with current or former employees of Cambridge City Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor -Permanent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Relevant Experience: In your CV and cover letter, provide specific examples of your previous customer service roles. Emphasise your ability to handle diverse situations, remain calm under pressure, and build relationships with customers.
Highlight Key Skills: Make sure to mention your flexibility, adaptability, and computer literacy in your application. These are crucial attributes for the role, so provide examples of how you've demonstrated these skills in past positions.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working with Cambridge City Council. Mention why you want to be part of their team and how you can contribute to their mission.
How to prepare for a job interview at Cambridge City Council
✨Show Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to remain calm and empathetic, especially in challenging situations.
✨Demonstrate Flexibility and Adaptability
Since the role involves dealing with a variety of situations, be ready to discuss how you've adapted to changing circumstances in previous jobs. This could include managing unexpected challenges or learning new skills quickly.
✨Research Cambridge City Council
Familiarise yourself with the council's values, services, and recent initiatives. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the position aligns with your career goals and values.
