At a Glance
- Tasks: Lead a dynamic team to improve housing services and enhance resident experiences.
- Company: Forward-thinking local authority focused on community impact.
- Benefits: Flexible working, generous leave, professional development, and pension scheme.
- Other info: Supportive environment with opportunities for career growth and innovation.
- Why this job: Make a real difference in residents' lives while driving positive change.
- Qualifications: Experience in team management and knowledge of housing legislation required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a proactive and experienced Service Improvement Team Leader to join our City Services team. This is an exciting opportunity to lead a small but dynamic team, driving continuous improvement across housing services while ensuring our residents receive a high-quality, customer-focused experience.
You will play a key role in supporting the delivery of safe, clean and accessible homes for our tenants and leaseholders, while helping the service adapt to changing legislation and best practice.
What You’ll Be Doing
- Leading and managing a team of administrative and damp & mould officers
- Supporting complaints handling, FOI requests, and disrepair case management
- Driving improvements in service delivery and reducing customer complaints
- Monitoring compliance with housing legislation and regulatory requirements
- Working closely with legal, housing, and operational teams to deliver outcomes
- Coordinating performance reporting and contributing to service-wide projects
- Deputising for senior managers when required
About You
We are looking for someone who:
- Has experience managing teams in a customer-focused environment
- Understands housing legislation (including Awaab’s Law, FOI, and complaints handling)
- Has a strong background in service improvement and process review
- Is confident working with multiple stakeholders and managing competing priorities
- Has excellent communication, organisational and problem-solving skills
- Is motivated to drive change and improve services for residents
What We Offer
- A key leadership role within a forward-thinking local authority
- The opportunity to shape and improve vital housing services
- A supportive, collaborative working environment
- Flexible, hybrid working arrangements
- Ongoing professional development opportunities
Why Join Us?
Our City Services team is committed to delivering high-quality services that improve the lives of residents. We value collaboration, innovation, and accountability—and we’re looking for someone who shares those values and wants to make a real difference.
As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible
StudySmarter Expert Advice🤫
We think this is how you could land **Internal Staff Only*** Service Improvement Team Leader - Cambridge in Colne
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Cambridge City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Cambridge City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace **Internal Staff Only*** Service Improvement Team Leader - Cambridge in Colne
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Cambridge City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Cambridge City Council
✨Get to Know Public Sector Values
Before your interview with Cambridge City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Cambridge City Council.
