At a Glance
- Tasks: Plan and coordinate housing repairs, ensuring timely and high-quality service delivery.
- Company: Join Cambridge City Council's supportive Service Improvement team.
- Benefits: Generous leave, flexible working, professional development, and wellbeing support.
- Other info: Flexible work location options and opportunities for career progression.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in planning or customer service, strong IT skills, and excellent organisation.
The predicted salary is between 32597 - 36363 £ per year.
We’re looking for a highly organised and motivated Work Planner to join our Service Improvement team. This is a key role supporting the efficient delivery of housing repairs and maintenance services across Cambridge. You’ll be responsible for planning, coordinating, and monitoring appointments, ensuring that work is delivered on time, within budget, and to a high standard. Working closely with technicians, supervisors, and customer service teams, you’ll play a vital part in keeping services running smoothly and residents satisfied.
What You’ll Be Doing:
- Coordinating and scheduling appointments for repairs and maintenance work
- Allocating jobs to operatives and subcontractors based on priority, workload, and deadlines
- Monitoring progress and performance to ensure targets and KPIs are met
- Managing emergency and urgent jobs to ensure timely completion
- Supporting the Lead Work Planner with daily work allocation and decision-making
- Producing performance reports and analysing customer satisfaction data
- Working collaboratively with internal teams to resolve complex enquiries
- Coordinating resources, materials, and store requirements
- Supporting responses to customer complaints and ensuring compliance with procedures
What We’re Looking For:
- Experience in scheduling, planning, or customer service (ideally within housing, repairs, or maintenance)
- Strong IT skills, including MS Office and database systems
- Experience working in a fast-paced, customer-focused environment
- Excellent organisation and prioritisation skills
- Good understanding of property maintenance and trade-based services
- Strong communication and problem-solving abilities
- Knowledge of health and safety and service delivery processes
- Ability to manage and interpret data to support decision-making
Personal Attributes:
- Detail-oriented and methodical
- Flexible and adaptable
- Proactive with a positive attitude to learning
- Committed to delivering high-quality service
Why join us?
As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
Hours: This is a full-time role, for 37 hours per week. Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.
Contract: Permanent
Salary: £32,597 - £36,363 per annum (City Pay Band 4), pro rata for part time.
Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
If you would like an informal chat, please contact Laura Herrera Martin on email laura.herrera-martin@cambridge.gov.uk
Work Planner in Cambridge employer: Cambridge City Council
At Cambridge City Council, we pride ourselves on being an excellent employer that champions digital transformation and community support. As a Digital Applications and Change Lead, you'll be at the forefront of enhancing our critical applications while enjoying a supportive work culture that prioritises employee growth through extensive learning opportunities, flexible working arrangements, and a comprehensive benefits package including generous leave and wellbeing support. Join us in making a meaningful impact in Cambridge, where your contributions will directly influence the delivery of vital services to our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner in Cambridge
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Cambridge City Council and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Cambridge City Council!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Cambridge City Council keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Work Planner in Cambridge
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Cambridge City Council:This is your chance to really connect with the team at Cambridge City Council. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Cambridge City Council
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Cambridge City Council.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Cambridge City Council that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Cambridge City Council. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
